Senior Loan Servicing Specialist – Complex Transactions

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila seeks a Loan Servicing Specialist III to handle complex loan transactions across market segments.

You will enter loan data, process payments, rate resets, and maintain system accuracy in a high-volume environment. Collaborate with internal partners, ensure compliance with bank policies, and provide exceptional service to Business Banking, Global Wealth Management, Investment Banking, and Commercial Banking customers.

Qualifications

• Minimum 2 years of loan operations or quality control experience.
• Proficient with Excel, Word, and Outlook.
• Knowledge of ACBS and Loan IQ platforms.
• Understanding USD and Foreign Currency Loans.
• Able to interpret standard reports and forms.
• Strong customer service and communication skills.

Responsibilities

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system.
• Process payments, rate resets, quote payoffs, and maintenance transactions.
• Identify and address inaccurate, incomplete, or missing transaction information.
• Minimize credit and business risk by adhering to procedures, compliance, and bank policy.
• Participate in projects and working groups as required.
• Review and complete escalated requests and other assigned duties.
• Exercise judgment, discretion, and prioritization in tasks.
• Understand and follow bank policy and established procedures.
• Provide exceptional customer service, focusing on high-volume or unique activities.
• Maintain prompt and proactive communication with business partners and meet or exceed established Service Level Agreements.

Skills

Communication

Organizational skills

Time management

Customer service

Multi-tasking

Problem solving

Education

Bachelor's degree in Accounting/Finance

Tools

ACBS

Loan IQ

MS Office

Job description

JPMorgan Chase & Co. in Metro Manila seeks a Loan Servicing Specialist III to handle complex loan transactions across market segments.

You will enter loan data, process payments, rate resets, and maintain system accuracy in a high-volume environment. Collaborate with internal partners, ensure compliance with bank policies, and provide exceptional service to Business Banking, Global Wealth Management, Investment Banking, and Commercial Banking customers.