Home Lending Outreach Specialist

JP Morgan Chase; Manila; Sur place; PHP 300 000 - 540 000; Plein temps

Résumé du poste

JPMorgan Chase in Manila is seeking an Associate I in Home Lending to deliver outstanding service by assessing client needs and connecting customers to the right lending solutions. You will handle outbound calls, qualify leads, and support compliance while collaborating with Home Lending Advisors to move applications forward.

You will engage with clients, manage multiple campaigns, and navigate loan origination systems within a fast-paced environment, maintaining high accuracy and customer focus.

Qualifications

• Minimum of 3 years of voice customer service experience in a call center
• Excellent written, verbal communication skills and demonstrates helpfulness, empathy and a positive attitude
• Proficient in Microsoft Office (Outlook, Excel, Word) and able to work with multiple applications
• Strong problem-solving, listening, and attention to detail
• Ability to work effectively in a team environment
• Willingness to take on new tasks as business needs change
• Ability to work in a fast-paced, adaptable environment
• High school diploma or equivalent
• Strong adherence to compliance regulations
• Extremely detail-oriented and highly organized
• Experience utilizing priority reports, call reviews, or loan origination systems

Responsabilités

• Conduct strategic outbound calls to assess home lending needs and promote financial products
• Manage and prioritize leads across multiple campaigns for maximum engagement
• Perform initial assessments and pre-screen customers for lending solutions
• Facilitate warm transfers to Home Lending Advisors for application completion
• Build strong relationships with internal teams, partners, and customers
• Communicate in real time to support customer and team needs
• Ensure compliance with regulations and company policies
• Adhere to call monitoring and scorecard performance standards
• Navigate advanced computer systems to support the lending process
• Provide helpful, empathetic, positive customer interactions.

Connaissances

Voice customer service

Verbal communication

Written communication

Empathy

Attention to detail

Teamwork

Adaptability

Formation

High school diploma or equivalent

Bachelor's degree

Outils

Microsoft Office

Loan origination systems

Description du poste

JPMorgan Chase in Manila is seeking an Associate I in Home Lending to deliver outstanding service by assessing client needs and connecting customers to the right lending solutions. You will handle outbound calls, qualify leads, and support compliance while collaborating with Home Lending Advisors to move applications forward.

You will engage with clients, manage multiple campaigns, and navigate loan origination systems within a fast-paced environment, maintaining high accuracy and customer focus.