Senior Loan Servicing & Processing Specialist

JPMorganChase; Taguig; On-site; PHP 320,000 - 540,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Loan Servicing Specialist III to handle complex loan transactions across business segments. This mid-level role emphasizes accuracy, research, and system integrity while providing strong service to internal partners.

You will process non-monetary transactions, support cross-functional teams, and uphold bank policies to minimize risk. The position offers growth based on productivity, quality and customer satisfaction within a high-volume environment.

Qualifications

• HBVE background checks completed successfully.
• At least 2 years of loan operations/quality control experience.
• Proficiency in MS Office (Excel, Word, Outlook).
• Able to adapt to internal tracking and monitoring systems.
• Knowledge of ACBS and/or Loan IQ is preferred.
• Understanding of US Dollar and foreign currency loans.
• Familiar with legal and credit documents.
• Ability to interpret standard reports and forms.
• Strong interpersonal and communication skills for customer service.
• Excellent organizational and time management abilities.

Responsibilities

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system.
• Process payments, rate resets, quote payoffs, and maintenance transactions.
• Identify and address inaccurate, incomplete, or missing transaction information.
• Minimize credit and business risk by following procedures and policy.
• Participate in projects and working groups as required.
• Review and complete escalated requests and other duties.
• Exercise judgment and prioritization in tasks.
• Follow bank policy and established procedures.
• Provide exceptional customer service in high-volume activities.
• Maintain prompt communication with business partners and meet SLAs.

Skills

HBVE checks

Loan ops experience

MS Office

Tracking systems

ACBS/Loan IQ

USD FX loans

Legal documents

Reports literacy

Customer service

Time management

Education

Bachelor's degree in Accounting/Finance

Job description

JPMorganChase in the Philippines is seeking a Loan Servicing Specialist III to handle complex loan transactions across business segments. This mid-level role emphasizes accuracy, research, and system integrity while providing strong service to internal partners.

You will process non-monetary transactions, support cross-functional teams, and uphold bank policies to minimize risk. The position offers growth based on productivity, quality and customer satisfaction within a high-volume environment.