Senior Linux & AWS Support Engineer (Remote, Philippines)

LevelBlue, LLC.; Manila, Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

LevelBlue, LLC is seeking a Senior Technical Support Engineer specializing in Linux systems administration and AWS. This is a full-time remote role for candidates based in the Philippines, with occasional visits to our Manila office upon request.

You will provide advanced technical support, troubleshoot complex incidents, and collaborate with internal teams to ensure customer satisfaction and continuous service quality improvements.

Qualifications

• 3+ years of IT experience with at least 1 year in Linux systems and AWS administration.
• Bachelor’s degree in Computer Science, Information Technology.
• Strong customer service orientation and professional communication skills (verbal and written).
• Proven experience in case management and issue tracking.
• Hands-on Linux troubleshooting and AWS platform experience.
• Strong network troubleshooting and problem solving skills.
• Familiarity with bug submission and escalation processes.

Responsibilities

• Respond to and resolve complex technical incidents efficiently and professionally.
• Provide advanced technical support across platforms including AWS, SIEM, Email Gateway, and Endpoint.
• Diagnose, configure, document, and resolve system and network issues.
• Communicate effectively with customers via phone, email, and screen-sharing sessions.
• Collaborate with internal teams to drive timely and effective issue resolution.
• Contribute to knowledge base and continuous improvement initiatives.

Skills

Linux systems

Cloud administration

AWS administration

Customer service

Incident management

Troubleshooting

Network troubleshooting

Bug submission/escalation

Education

Bachelor's degree in Computer Science or Information Technology

Tools

AWS

SIEM

Email Gateway

Endpoint

Job description

LevelBlue, LLC is seeking a Senior Technical Support Engineer specializing in Linux systems administration and AWS. This is a full-time remote role for candidates based in the Philippines, with occasional visits to our Manila office upon request.

You will provide advanced technical support, troubleshoot complex incidents, and collaborate with internal teams to ensure customer satisfaction and continuous service quality improvements.