Senior Life Insurance CSR — Onsite, Growth & Impact

Quess (Philippines) Corp; Taguig; On-site; PHP 329,000 - 419,000; Full time

Job summary

Quess (Philippines) Corp is hiring a Senior Customer Service Representative for Life Insurance. The role focuses on inbound calls, policy inquiries, and accurate data handling in a fast-paced environment.

Onsite at McKinley Hill, Taguig City with permanent status and a gy/night shift schedule. The ideal candidate has 2+ years life insurance call center experience and strong English communication skills.

Qualifications

• 2+ years of Life Insurance call center/BPO experience.
• Excellent verbal and written English communication.
• Strong customer service and problem-solving skills.
• Attention to detail and accuracy in data entry.

Responsibilities

• Handle inbound calls from life insurance policyholders and providers.
• Assist customers with policy inquiries and requests.
• Process transactions and document cases per SLAs.
• Research cases to provide resolutions.
• Provide accurate information using available systems and tools.
• Ensure compliance with policies and quality standards.
• Maintain accurate data entry and case documentation.
• Deliver high-quality, efficient customer service.
• Collaborate with team members to meet performance targets.
• Participate in process improvements.

Skills

Inbound calls

English communication

Customer service

Problem solving

Data entry

Education

Bachelor's degree

Tools

MS Office

Job description

Quess (Philippines) Corp is hiring a Senior Customer Service Representative for Life Insurance. The role focuses on inbound calls, policy inquiries, and accurate data handling in a fast-paced environment.

Onsite at McKinley Hill, Taguig City with permanent status and a gy/night shift schedule. The ideal candidate has 2+ years life insurance call center experience and strong English communication skills.