Senior Legal Research & Evidence Analyst

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

RELX Philippines is hiring for a research and information specialist to support customers with high-quality, timely results. You will locate and verify biographical details, retrieve court information, and respond via phone or email, ensuring accuracy and compliance.

The role emphasizes agile collaboration, continuous learning, and responsible use of AI tools to accelerate workflows while protecting client data in a busy BPO environment in Manila.

Qualifications

• BPO experience required; technical, sales, finance or legal background a plus.
• Strong verbal and written communication skills are essential.
• Analytical thinking and ability to identify root causes and trends.

Responsibilities

• Adapt to changing customer needs and priorities while delivering quality service.
• Locate and verify professionals' details using approved sources.
• Review and retrieve U.S. court docket information via LexisNexis and govt sites.
• Assist customers by phone and written communication with inquiries.
• Manage requests from intake to completion with accurate results.
• Conduct in-depth research using LexisNexis tools and resources.
• Maintain documentation and provide proactive status updates.
• Follow workflows and contribute to process improvements.
• Take end-to-end ownership and escalate system issues when needed.
• Support enterprise AI tool adoption while protecting data integrity.

Skills

BPO experience

Communication skills

Analytical skills

Team collaboration

AI tools learning

Education

Bachelor's degree

Job description

RELX Philippines is hiring for a research and information specialist to support customers with high-quality, timely results. You will locate and verify biographical details, retrieve court information, and respond via phone or email, ensuring accuracy and compliance.

The role emphasizes agile collaboration, continuous learning, and responsible use of AI tools to accelerate workflows while protecting client data in a busy BPO environment in Manila.