Expert Witness Research Specialist

RELX International; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

RELX International in Metro Manila is seeking a capable research and customer-support professional to handle inquiries, locate and verify professional details, retrieve court docket information, and provide timely, accurate results.

You will manage end-to-end research requests, maintain documentation, communicate clearly, uphold quality standards, and collaborate with teams to improve processes while using AI-enabled tools responsibly.

Qualifications

• Bachelor's degree holder or completed at least 2 years of college with no incomplete subjects.
• Minimum of 2 years BPO experience (technical, sales, finance or legal background is a plus).
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build trust-based relationships at all levels.
• Strong analytical, quantitative and deductive reasoning abilities.
• Ability to think critically and identify root causes and trends.
• Ability to work with leadership teams and adapt to schedule changes.
• Highly collaborative, curious, accountable and customer-centric.

Responsibilities

• Demonstrate agility by adapting to changing customer needs, priorities, workflows, systems, and business requirements while maintaining quality and timely service.
• Locate, verify individuals’ professional and biographical details using approved research sources.
• Assist customers by telephone and written communication with service, support, and research-related inquiries.
• Manage research and service requests from intake through completion with accurate, timely results.
• Conduct in-depth research using LexisNexis and related tools, applying sound judgment to identify the best approach.
• Provide clear, professional communication, set expectations, and ensure requests are resolved.
• Maintain high standards of accuracy and compliance with procedures and quality requirements.
• Meet productivity, turnaround time, and customer experience targets while prioritizing multiple requests.
• Take end-to-end ownership of assigned requests and escalate system issues when needed.
• Use approved AI-enabled tools responsibly, validating outputs and protecting customer information.
• Suggest product or feature improvements and contribute to process documentation.

Skills

Excellent communication

Interpersonal skills

Analytical thinking

Critical thinking

Team player

Adaptable

Curious

Accountable

Education

Bachelor's degree / College level (2 years)

Tools

AI tools

Job description

RELX International in Metro Manila is seeking a capable research and customer-support professional to handle inquiries, locate and verify professional details, retrieve court docket information, and provide timely, accurate results.

You will manage end-to-end research requests, maintain documentation, communicate clearly, uphold quality standards, and collaborate with teams to improve processes while using AI-enabled tools responsibly.