Legal Research & Docket Intelligence Analyst

RELX INC; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

RELX INC in Manila is seeking a customer-focused professional for a full-time role in a dynamic BPO environment. You will adapt to changing client needs, perform in-depth background research using LexisNexis, and manage inquiries via phone and written channels.

The position emphasizes accuracy, collaboration, and proactive communication to meet service targets. Qualified candidates have 2+ years in a BPO setting, strong analytical skills, and the ability to work with leadership.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units).
• Minimum of 2 years BPO experience (Technical, Sales, Finance, or Legal background is a plus).
• Excellent verbal and written communication skills.
• Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization.
• Strong analytical, quantitative and deductive reasoning skills.
• Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends.
• Ability to work with leadership teams.
• Flexible with schedule.
• Highly Collaborative.
• Passionate – Driven and committed to exceed goals, with energy that inspires others.
• Curious – Have a passion for continuous learning and improvement.
• Accountable – Get things done, takes ownership and committed to make things happen.
• Team player – Think and act for the greater good and accept collective responsibility.
• Courageous – Does the right thing, in the right way for the right reasons.
• Customer-centric – Understands the value for customers and have customer experience at the heart of what he/she does.
• Focused – ability to keep going in the face of adversity.
• Adaptable and can quickly change course when required.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Must be in current role for 1 year.
• Must not have received any Disciplinary Action within the past 12 months.
• Must not have any Attendance and Punctuality issues in the past 12 months.

Responsibilities

• Demonstrate agility by adapting to changing customer needs, priorities, workflows, systems, and business requirements while maintaining quality and timely service.
• Locate and verify individuals’ professional and biographical details using approved research sources.
• Locate, review, and retrieve U.S. court docket information through LexisNexis products and U.S.-based government websites.
• Assist customers by telephone and written communication with service, support, and research-related inquiries.
• Manage research and service requests from intake through completion, ensuring accurate, relevant, and timely results based on customer requirements.
• Conduct in-depth research using available LexisNexis products, tools, and resources, applying sound judgment to identify the most effective research approach.
• Locate, retrieve, and process requested legal and business documents while supporting document sales and related customer requirements.
• Accurately capture customer requirements, create and maintain requests, and ensure complete documentation throughout the request lifecycle.
• Provide clear, professional, and proactive communication, including setting expectations, providing updates, and ensuring requests are addressed through resolution.
• Maintain high standards of accuracy, attention to detail, and compliance with established procedures and quality requirements.
• Meet established productivity, turnaround time, quality, and customer experience targets while effectively prioritizing multiple requests.
• Identify requests requiring additional expertise and collaborate with appropriate teams or stakeholders to facilitate resolution.
• Follow established workflows and contribute to process improvements, documentation, and knowledge sharing that improve team efficiency and service delivery.
• Take end-to-end ownership of assigned requests, proactively address potential delays or issues, and ensure appropriate follow-through.
• Recommend products or features that may benefit the customer.
• Escalate system issues after thorough troubleshooting.
• Use approved AI-enabled tools responsibly to support research, knowledge retrieval, drafting, summarization, or workflow efficiency while validating outputs, protecting customer information, and remaining accountable for the final response or action.
• Observe recurring customer and process pain points, gather relevant examples, raise them constructively to leadership, and contribute practical improvement ideas.
• Meet quality, customer experience, productivity, compliance, and commercial activity expectations while contributing to team learning and continuous improvement.
• Has no supervisory responsibilities.

Skills

Communication skills

Interpersonal skills

Analytical ability

Deductive reasoning

Critical thinking

Team collaboration

Adaptability

Learning mindset

Customer-centric

Accountability

Education

Bachelor's degree or 2 years college

Job description

RELX INC in Manila is seeking a customer-focused professional for a full-time role in a dynamic BPO environment. You will adapt to changing client needs, perform in-depth background research using LexisNexis, and manage inquiries via phone and written channels.

The position emphasizes accuracy, collaboration, and proactive communication to meet service targets. Qualified candidates have 2+ years in a BPO setting, strong analytical skills, and the ability to work with leadership.