Senior Learning & Development Consultant — Hybrid Training

Thomson Reuters Corp.; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Thomson Reuters Corp. seeks a Senior Learning Management Consultant to join the Training & Onboarding Team in Customer Service & Support.

You will design, develop, and deliver learning solutions for onboarding and continuous development of Customer Service professionals, in live, virtual, and blended formats. You will partner with stakeholders to identify learning needs, create curricula, measure program effectiveness, and drive initiatives that enhance employee capability and customer

Qualifications

• Bachelor’s degree is required.
• Knowledge of ADDIE and Kirkpatrick models.
• Excellent writing, presentation, and communication skills.
• Strong organization and prioritization abilities.
• 2–3 years of training experience preferred.

Responsibilities

• Deliver product and process training sessions in live, virtual, and blended environments.
• Manage training logistics: scheduling, registration, and attendance tracking.
• Develop curricula for Customer Service professionals.
• Conduct needs analysis to determine training needs and delivery methods.
• Partner with stakeholders to deliver needs-based training aligned with business goals.
• Measure effectiveness of training programs and use data to improve the learning experience.

Skills

Advanced training models (ADDIE, Kirkp

Education

Bachelor’s Degree

Education/Learning & Development coursework

Job description

Thomson Reuters Corp. seeks a Senior Learning Management Consultant to join the Training & Onboarding Team in Customer Service & Support.

You will design, develop, and deliver learning solutions for onboarding and continuous development of Customer Service professionals, in live, virtual, and blended formats. You will partner with stakeholders to identify learning needs, create curricula, measure program effectiveness, and drive initiatives that enhance employee capability and customer