Senior Learning & Development Consultant - Hybrid

THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexible Work Arrangements

Career Development

Mental Health Days

Volunteer Days

Job summary

Thomson Reuters is seeking a Senior Learning Management Consultant to join the Training & Onboarding Team in Customer Service & Support. You will design, develop, and deliver learning solutions that onboard and continuously develop Customer Service professionals, partnering with stakeholders to identify needs and drive capability, performance, and customer experience.

The role requires applying adult learning principles, leading curriculum development, and measuring training effectiveness to

Qualifications

• Bachelor’s degree required.
• Advanced knowledge of training models and measurements (ADDIE, Kirkpatrick).
• Excellent writing, presentation, and overall communication skills.
• Excellent organization and prioritization skills.

Responsibilities

• Deliver product and process training sessions in live/virtual/blended formats.
• Manage training logistics including scheduling, registration, and attendance tracking.
• Develop curricula for Customer Service professionals.
• Conduct needs analyses to determine training methods and delivery.
• Collaborate with Training, Quality, and CS leadership to incorporate feedback.
• Develop curricula and reference guides; select instructional methods.
• Measure effectiveness and use data to improve learning.
• Provide coaching and feedback on customer interactions.
• Create facilitator guides, online trainings, self-study guides, case studies, simulations.
• Lead projects from planning to evaluation; adjust timelines as needed.
• Align learning objectives with strategic goals and business plans.

Skills

Training models

Communication skills

Organization

Education

Bachelor’s Degree

Education/Learning & Development background

Job description

Thomson Reuters is seeking a Senior Learning Management Consultant to join the Training & Onboarding Team in Customer Service & Support. You will design, develop, and deliver learning solutions that onboard and continuously develop Customer Service professionals, partnering with stakeholders to identify needs and drive capability, performance, and customer experience.

The role requires applying adult learning principles, leading curriculum development, and measuring training effectiveness to