Global Leader, Learning Quality & Development

PowerToFly

Manila

Hybrid

PHP 1,200,000 - 2,400,000

Full time

14 days+

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Benefits offered by this job

Hybrid work policy

Flexibility & work-life balance

Career development & growth

Competitive benefits & wellbeing

Job summary

Thomson Reuters seeks a Senior Manager, Learning Quality & Development to lead a global function spanning training delivery, quality assurance, digital learning, and innovation. You will shape strategy, governance, and ROI, building a scalable, data-driven capability across Customer Success, Operations, and Quality teams.

The role emphasizes developing managers, implementing AI-enabled learning, and driving measurable impact on customer experience and operations.

Qualifications

Proven experience leading multi-disciplinary teams across training delivery, digital learning, and quality assurance.
Strong track record designing and scaling impactful training programs aligned to business outcomes.
Deep expertise in quality assurance frameworks and compliance within learning environments.
Experience leading digital learning transformation including LMS/LXP and e-learning production.
Practical experience with AI-enabled learning tools and data-driven personalization.

Responsibilities

Lead, coach, and develop a leadership team of Training Managers, Digital Learning Manager, and Quality Manager with clear objectives and development plans.
Serve as escalation point for reports, conduct regular performance reviews and development conversations.
Define resources aligned to priorities and advocate for investment in Learning Quality & Development.
Partner with Customer Success, Operations, and Quality to identify capability gaps and learning priorities.
Oversee end-to-end learning solution design from needs analysis to evaluation, aligned with measurable outcomes.