Senior Learning Channel & Case Support Specialist

HelloFresh; Manila; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Competitive compensation

Wellness & Perks

Growth Opportunities

Dynamic Environment

Work-Life Balance

Job summary

HelloConnect in Manila is seeking a proactive SME to serve as the primary support for Learning Channel operations. You will investigate and resolve complex customer inquiries, guide frontline agents through processes, and help ensure smooth handovers and knowledge sharing in a dynamic BPO environment.

The role emphasizes problem-solving, strong communication, and collaboration with team leaders. A fast-paced, globally focused workplace offers opportunities for growth and learning.

Qualifications

• Experience in customer service operations and escalation handling.
• Strong problem solving and communication skills.
• Willingness to learn and adapt in a fast-paced BPO setting.

Responsibilities

• Serve as the primary point of support for operational questions raised through the Learning Channel.
• Investigate and resolve complex customer inquiries within approved processes and authority limits.
• Provide timely, accurate responses to frontline agents and guide them through procedures.

Skills

Process knowledge

Problem solving

Communication

Teamwork

Prioritization

Job description

HelloConnect in Manila is seeking a proactive SME to serve as the primary support for Learning Channel operations. You will investigate and resolve complex customer inquiries, guide frontline agents through processes, and help ensure smooth handovers and knowledge sharing in a dynamic BPO environment.

The role emphasizes problem-solving, strong communication, and collaboration with team leaders. A fast-paced, globally focused workplace offers opportunities for growth and learning.