Customer Experience Advocate | Growth & Care

HelloFresh; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive Compensation

Wellness & Perks

Growth Opportunities

Dynamic Environment

Work-Life Balance

Job summary

HelloConnect in Manila/BGC region invites applications for a customer service role. You will be the first point of contact, delivering exceptional service, sharing product knowledge, and guiding customers through our subscription features to maximize their experience.

You will investigate feedback across the full customer journey, ensuring accurate issue tracking and contributing to process improvements. A welcoming, proactive teammate attitude is essential.

Qualifications

• At least 1 year Customer Service Experience in BPO setup.
• At least High School Graduate (old curriculum).
• Amenable to work in Inoza Tower, BGC, Taguig City and Exxa, Bridgetowne.

Responsibilities

• Being the first point of contact for our customers, delivering exceptional service.
• Provide product knowledge and educate customers on new products and app features.
• Investigate customer feedback and complaints to resolve issues across the customer journey.
• Demonstrate confidence across all contact channels.
• Work towards your KPIs and targets set by management.
• Check Gmail, Slack and other channels daily to stay on top of communications.
• Document issues with accuracy and report to responsible departments.
• Suggest improvements to internal procedures and processes.
• Take initiative in internal projects and be an expert on policies and systems.

Skills

Customer service

Education

High School Graduate (old curriculum)

Job description

HelloConnect in Manila/BGC region invites applications for a customer service role. You will be the first point of contact, delivering exceptional service, sharing product knowledge, and guiding customers through our subscription features to maximize their experience.

You will investigate feedback across the full customer journey, ensuring accurate issue tracking and contributing to process improvements. A welcoming, proactive teammate attitude is essential.