Senior L3 Helpdesk & POS Platform Specialist

Cafisglobal Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cafisglobal Inc. is seeking a Level 3 Helpdesk Support Analyst in the Philippines. You will handle advanced escalations, perform code-level analysis, and repair databases to ensure uptime of transaction engines in a retail environment.

The role bridges frontline support with development teams and requires strong SQL, Windows/Linux, and scripting skills. The ideal candidate will have 4–5+ years in technical support for POS platforms, a CS/IT degree, and relevant certifications.

Qualifications

• 4-5+ years in technical support, with POS or retail software experience preferred.
• Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent work experience acceptable.
• Certifications preferred: ITIL Foundation, CompTIA Network+/Security+, MCSE, AWS/Azure Cloud Practitioner.

Responsibilities

• Investigate deep technical escalations and fix complex POS platform failures and software/hardware/network issues escalated by Level 2 support.
• Deploy system updates, patches, and version upgrades; troubleshoot API connectivity between POS and third-party systems; monitor server and cloud components for uptime.
• Mentor Level 1/2 helpdesk staff and build/maintain a knowledge base with SOPs and recovery workflows.

Skills

SQL

OS & Networking

Scripting

Education

Bachelor's degree in CS/IT or related field

Job description

Cafisglobal Inc. is seeking a Level 3 Helpdesk Support Analyst in the Philippines. You will handle advanced escalations, perform code-level analysis, and repair databases to ensure uptime of transaction engines in a retail environment.

The role bridges frontline support with development teams and requires strong SQL, Windows/Linux, and scripting skills. The ideal candidate will have 4–5+ years in technical support for POS platforms, a CS/IT degree, and relevant certifications.