Senior Technical Support Engineer - IoT & POS

NCR Voyix; Philippines; On-site; PHP 446,000 - 893,000; Full time

Benefits offered by this job

Cebu rice

Transport allowance

Medicine & clothing allowance

Job summary

NCR Voyix seeks a Technical Support L3 Engineer in Cebu City to provide technical support across software, platform services, and POS device interaction. You will handle IoT-enabled store systems in Windows and Linux hybrid environments, working with PSL, CTM, and JPOS standards.

You will collaborate with Engineering, DevOps, and Product teams to identify root causes, reproduce issues, and deliver actionable remediation steps in a 24x7 support setting.

Qualifications

• 2-4+ years in technical support, software support, or production support.
• Experience supporting enterprise retail, POS, or distributed systems.
• Good troubleshooting skills across Windows and Linux operating systems.
• Experience supporting POS hardware and peripheral devices.
• Hands-on exposure to OPOS and/or JavaPOS standards.
• Experience with device interaction layers such as CTM or similar platforms.

Responsibilities

• Investigate high-severity and complex escalations with guidance where required.
• Understand interactions between brokers, Point of Sale, consumer UI/UX systems, backend services, and cloud-based services.
• Diagnose issues spanning configuration, installation sequencing, environment blockers, hardware and peripheral behavior, and software or platform defects.
• Analyze logs, platform diagnostics, API interactions, CTM traces, and OS telemetry to identify root cause.
• Reproduce issues in controlled environments to validate findings and confirm fixes.
• Provide clear workarounds and remediation recommendations when engineering changes are required.
• Support IoT-enabled edge systems and maintain stable communication between in-store devices, CTM, platform services, and cloud-connected apps.
• Troubleshoot OPOS and JavaPOS integrations for POS peripherals.
• Investigate device lifecycle, state, and communication issues across CTM, PSL, device, or platform layers.
• Take ownership of incidents through resolution or engineering handoff.
• Provide clear diagnostic summaries to Engineering and DevOps teams with reproduction steps, logs, and probable root cause.
• Collaborate with Engineering, DevOps/SRE, Product Management, and platform/device teams.
• Maintain professional, proactive communication with customers and internal stakeholders.

Skills

Technical support

Troubleshooting

Windows

Linux

OPOS/JavaPOS

POS hardware

IoT

Log analysis

Communication

Collaboration

Tools

CTM

PSL

Kubernetes

Java

OPOS

Job description

NCR Voyix seeks a Technical Support L3 Engineer in Cebu City to provide technical support across software, platform services, and POS device interaction. You will handle IoT-enabled store systems in Windows and Linux hybrid environments, working with PSL, CTM, and JPOS standards.

You will collaborate with Engineering, DevOps, and Product teams to identify root causes, reproduce issues, and deliver actionable remediation steps in a 24x7 support setting.