Senior L2 Helpdesk Tech: Resolve Complex IT Issues Onsite

MicroSourcing International; Quezon City; On-site; PHP 446,000 - 759,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Bonuses and incentives

Paid time-off with cash conversion

Group life insurance

Company events & activities

Flexible work arrangements

Onsite day shift

Job summary

MicroSourcing International is seeking a Senior L2 Helpdesk Technical Support Specialist to deliver Level 2 technical support onsite at Eastwood, Quezon City. You will troubleshoot hardware, software, network, and system issues, while mentoring Level 1 specialists and guiding ticket prioritization.

The role emphasizes a proactive approach to incident resolution and documentation. The position offers day shift, onsite work, healthcare coverage from day one, bonuses, and opportunities for career

Qualifications

• Experience troubleshooting and resolving core desktop OS and server OS issues.
• Solid networking foundation: TCP/IP, DNS, DHCP, VPN.
• Extensive experience with Active Directory (on-prem and Azure) and Exchange.
• Strong knowledge of Office 365, SharePoint Online, AzureAD, and Exchange Online.
• Familiarity with DNS hosting and management.

Responsibilities

• Provide Level 2 technical support for escalated hardware, software, network, and system issues, ensuring timely resolution.
• Troubleshoot and resolve complex incidents involving desktops, laptops, operating systems, applications, VPN, connectivity, and peripherals.
• Configure, maintain, and troubleshoot workstations, applications, user accounts, and IT equipment for end users.
• Investigate recurring technical issues and identify root causes to prevent future incidents while maintaining accurate documentation.
• Provide technical guidance and mentoring to Level 1 Helpdesk Specialists while managing and prioritizing support tickets based on urgency.

Skills

Networking basics

Active Directory

Office 365

Exchange Online

AzureAD

VPN

DNS/DHCP

Server OS

Tools

VMware

Hyper-V

SharePoint Online

AzureAD

Exchange Online

Job description

MicroSourcing International is seeking a Senior L2 Helpdesk Technical Support Specialist to deliver Level 2 technical support onsite at Eastwood, Quezon City. You will troubleshoot hardware, software, network, and system issues, while mentoring Level 1 specialists and guiding ticket prioritization.

The role emphasizes a proactive approach to incident resolution and documentation. The position offers day shift, onsite work, healthcare coverage from day one, bonuses, and opportunities for career