Senior L2 Helpdesk Tech Support - Onsite Day Shift

MicroSourcing; Manila; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time off

Group life insurance

Performance bonuses

Onsite work

Job summary

MicroSourcing is hiring an L2 Helpdesk Technical Support Specialist to join our onsite team in Eastwood, Quezon City. You will deliver Level 2 technical support for escalated hardware, software, networking, and system issues, ensuring timely resolution for end users.

The role requires strong knowledge of Windows and Mac OS, Office 365, AD/Azure AD, Exchange Online, VPN, DNS, and IT infrastructure. A collaborative attitude and priority on customer service are essential for success.

Qualifications

• Experience troubleshooting and resolving core services for Desktop OS (Windows 7, 8, 10 & 11, MacOS) and Server OS (Windows Server 2008 R2 and above, 2012, 2016, 2019 & 2022).
• Solid networking foundation, including TCP/IP, DNS, DHCP, and VPN.
• Extensive experience with Active Directory (on-premise and Azure) and Microsoft Exchange (on-premise and Online).
• Strong understanding and knowledge of Office 365, including SharePoint Online, Office 365 Administration, AzureAD, and Exchange Online.
• Strong understanding of public domains, DNS hosting, and management.

Responsibilities

• Provide Level 2 technical support for escalated hardware, software, network, and system issues, ensuring timely resolution.
• Troubleshoot and resolve complex incidents involving desktops, laptops, operating systems, applications, VPN, connectivity, and peripherals.
• Configure, maintain, and troubleshoot workstations, applications, user accounts, and IT equipment for end users.
• Investigate recurring technical issues and identify root causes to prevent future incidents while maintaining accurate documentation.
• Provide technical guidance and mentoring to Level 1 Helpdesk Specialists while managing and prioritizing support tickets based on urgency.

Skills

Desktop OS administration

Server OS administration

Networking fundamentals

Active Directory (on-premise & Azure)

Microsoft Exchange (on-premise &Online

Office 365 / SharePoint Online

AzureAD

DNS hosting

VPN

Cloud platforms (AWS/Azure/Google)

Virtualization (VMware/Hyper-V)

Printers/Multi-function devices

Hardware provisioning

Tools

VMware

Hyper-V

Active Directory tools

Microsoft Exchange Admin Center

Job description

MicroSourcing is hiring an L2 Helpdesk Technical Support Specialist to join our onsite team in Eastwood, Quezon City. You will deliver Level 2 technical support for escalated hardware, software, networking, and system issues, ensuring timely resolution for end users.

The role requires strong knowledge of Windows and Mac OS, Office 365, AD/Azure AD, Exchange Online, VPN, DNS, and IT infrastructure. A collaborative attitude and priority on customer service are essential for success.