Senior L2 Helpdesk Engineer - Onsite Day Shift

MicroSourcing; Manila; On-site; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Group life insurance

Performance bonuses

Paid time-off with cash conversion

Team events and activities

Job summary

MicroSourcing invites a Senior L2 Helpdesk to join our onsite day-shift team in Eastwood, Quezon City. You will provide Level 2 support for escalated hardware, software, network, and system issues, ensuring timely resolution.

Ideal candidates will have strong Windows and Server OS knowledge, Active Directory, Office 365, and networking fundamentals, with mentoring responsibilities for Level 1 staff and thorough incident documentation.

Qualifications

• Experience in troubleshooting core services for Desktop OS and Server OS.
• Solid networking foundation: TCP/IP, DNS, DHCP, and VPN.
• Extensive experience with Active Directory (on-premise and Azure) and Microsoft Exchange (on-premise and Online).
• Strong understanding of Office 365, including SharePoint Online, Office 365 Administration, AzureAD, and Exchange Online.
• Strong understanding of public domains, DNS hosting, and management.

Responsibilities

• Provide Level 2 technical support for escalated hardware, software, network, and system issues, ensuring timely resolution.
• Troubleshoot and resolve complex incidents involving desktops, laptops, operating systems, applications, VPN, connectivity, and peripherals.
• Configure, maintain, and troubleshoot workstations, applications, user accounts, and IT equipment for end users.
• Investigate recurring technical issues and identify root causes to prevent future incidents while maintaining accurate documentation.
• Provide technical guidance and mentoring to Level 1 Helpdesk Specialists while managing and prioritizing support tickets based on urgency.

Skills

Desktop OS

Server OS

Networking basics

Active Directory

Microsoft Exchange

Office 365 & Azure

DNS/DHCP/VPN

DNS hosting

Tools

VMware

Hyper-V

Job description

MicroSourcing invites a Senior L2 Helpdesk to join our onsite day-shift team in Eastwood, Quezon City. You will provide Level 2 support for escalated hardware, software, network, and system issues, ensuring timely resolution.

Ideal candidates will have strong Windows and Server OS knowledge, Active Directory, Office 365, and networking fundamentals, with mentoring responsibilities for Level 1 staff and thorough incident documentation.