Senior L2 Helpdesk Technician — Onsite Day Shift & Growth
MicroSourcing International
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
MicroSourcing International is seeking a Senior L2 Helpdesk Technical Support Specialist for an onsite role in Eastwood, Quezon City, on a day shift. The role covers Tier 2 support for desktops, networks, and servers, with responsibilities including troubleshooting, user account management, and documenting root causes.
Strong knowledge of Windows/macOS, Active Directory, Exchange, and Office 365 is essential.
Qualifications
- Experience troubleshooting core services for Desktop OS (Windows 7–11, MacOS) and Server OS (2008 R2+ to 2022).
- Solid networking foundation: TCP/IP, DNS, DHCP, VPN.
- Extensive Active Directory experience (on‑prem & Azure) and Microsoft Exchange (on‑prem & Online).
- Strong knowledge of Office 365, SharePoint Online, AzureAD, and Exchange Online.
- Understanding of DNS hosting and management in public domains.
Responsibilities
- Provide Level 2 technical support for escalated hardware, software, network, and system issues.
- Troubleshoot and resolve complex incidents involving desktops, laptops, OS, applications, VPN, connectivity, and peripherals.
- Configure, maintain, and troubleshoot workstations, applications, user accounts, and IT equipment for end users.
- Investigate recurring issues and identify root causes; document findings clearly.
- Mentor Level 1 staff and manage/support tickets by urgency.
Skills
Tools
Job description
MicroSourcing International is seeking a Senior L2 Helpdesk Technical Support Specialist for an onsite role in Eastwood, Quezon City, on a day shift. The role covers Tier 2 support for desktops, networks, and servers, with responsibilities including troubleshooting, user account management, and documenting root causes.
Strong knowledge of Windows/macOS, Active Directory, Exchange, and Office 365 is essential.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
