Senior Key Accounts Customer Success (SaaS)

ShowMojo; Philippines; Remote; PHP 1,003,000 - 1,428,000; Full time

Job summary

ShowMojo is seeking a Senior Customer Success Specialist to build lasting relationships with customers and manage key accounts from onboarding through ongoing success. You will support onboarding sessions and respond to support tickets as needed, ensuring customers derive maximum value from our software solutions.

The role requires experience in SaaS, cloud-based software, and comfort communicating via video meetings with customers.

Qualifications

• 3+ years in customer service or customer success.
• 1+ year managing high-value accounts, incl. retention/escalations.
• Experience with SaaS or cloud-based software.

Responsibilities

• Build and maintain strong relationships with customers and high-value accounts.
• Guide onboarding, product adoption, and ongoing success.
• Respond to inquiries via email, phone, and other channels; troubleshoot issues.

Skills

Customer relationships

SaaS experience

Video meetings

Communication

Job description

ShowMojo is seeking a Senior Customer Success Specialist to build lasting relationships with customers and manage key accounts from onboarding through ongoing success. You will support onboarding sessions and respond to support tickets as needed, ensuring customers derive maximum value from our software solutions.

The role requires experience in SaaS, cloud-based software, and comfort communicating via video meetings with customers.