Senior Implementation Engineer - Customer Success

Mojro; Hinoba-an; On-site; PHP 1,658,000 - 2,785,000; Full time

Job summary

Mojro in Bengaluru (Work from Office) seeks a Senior Implementation & Customer Success Engineer to lead the end-to-end onboarding of enterprise customers and ensure ongoing technical success post–go-live. You will own solution design, integrations, deployment, and advanced troubleshooting across assigned accounts.

The role focuses on delivering rapid time-to-value, scalable deployment configurations, and sustained adoption in production environments, with strong emphasis on customer-facing

Qualifications

• 6–10 years of experience in B2B SaaS implementations, technical onboarding, customer success engineering, or solutions consulting.
• Strong experience creating SOW, TDD, FDD, and workflow/architecture documentation.
• Cloud deployments, data migration, and environment configuration expertise.
• Ability to manage multiple enterprise projects with excellent communication and stakeholder alignment.

Responsibilities

• Lead end-to-end implementation lifecycle including discovery, scoping, design, configuration, integration, testing, deployment, and go-live.
• Own integration activities including API, Webhook, FTP/SFTP, and data flow setups.
• Plan, coordinate, and execute UAT with customers and drive defect triage with Product & Engineering teams.
• Serve as the primary technical contact post-go-live and ensure ongoing success and adoption.

Skills

B2B SaaS implementations

SOW / TDD / FDD documentation

Cloud deployments & data migration

Stakeholder management & communication

Education

Related technical field

Tools

Jira

HubSpot

Power BI

Tableau

API documentation systems

Job description

Job ID - 1014

Job Description

Location: Bengaluru (Work from Office)

Experience: 6–10 years

About Mojro

At Mojro, we don’t just optimize logistics - we reimagine it. We are a deep-tech

logistics optimization company helping some of the world’s largest FMCG, Pharma,

Paints, CEP, and Retail enterprises simplify complex logistics challenges. From

reducing transportation costs to boosting service levels, Mojro delivers intelligent,

automated, and scalable solutions that transform the way businesses move goods.

Trusted by global leaders, our platform powers smarter decision-making, faster

execution, and sustainable supply chains. If you’re excited about solving high-impact

problems with cutting-edge technology, Mojro is where you’ll find your next big

Role Overview

The Senior Implementation & Customer Success Engineer will lead the end-to-end

technical onboarding of enterprise customers and ensure ongoing technical success

post–go-live. This role owns solution design, integrations, deployment, and

advanced technical troubleshooting, acting as the primary technical authority

across assigned accounts. The engineer ensures customers achieve rapid

time-to-value and sustained adoption in production environments.

Key Responsibilities

1. End-to-End Implementation Ownership

• Lead the full implementation lifecycle: discovery, scoping, solution design, configuration, integration, testing, deployment, and go-live.
• Create and manage SOW, Technical Design Documents (TDD), Functional Design Documents (FDD), workflow diagrams, and architecture specifications.
• Align technical and functional requirements with customers and internal stakeholders.

2. Integrations & Technical Delivery

• Own integration activities including API, Webhook, FTP/SFTP, and data flow setups.
• Perform data mapping, environment setup, and validation of interface behavior.

integration or configuration issues.

• Ensure secure and scalable deployment configurations across customer

3. UAT & Go-Live Management

• Plan, coordinate, and execute User Acceptance Testing (UAT) with customers.
• Drive defect triage with Product & Engineering teams until acceptance criteria

are met.

• Prepare go-live plans, risk assessments, cutover checklists, and post-launch

pre‑launch.

4. Post-Go-Live Technical Success

• Serve as the primary technical contact for live accounts.
• Conduct proactive technical health checks and review product usage to
• Troubleshoot complex product or integration issues and involve L3 Engineering
• Work with Customer Success Managers to ensure smooth transitions and
• Identify product gaps, missing APIs, or enhancement needs during
• Partner with Product & Engineering teams to relay requirements and support
• Develop reusable deployment templates, integration playbooks, and
• Contribute to SOPs, internal knowledge base content, and onboarding
• Support Sales/Pre-Sales with technical scoping and feasibility assessments for complex opportunities.
• Help define implementation frameworks, delivery standards, and scalable processes as the team expands.

identify optimization opportunities.

only when required.

implementations and live usage.

automation.

and client communication.

Skills & Qualifications

Must Have

• 6–10 years of experience in B2B SaaS implementations, technical onboarding, customer success engineering, or solutions consulting.
• Strong experience creating SOW, TDD, FDD, and workflow/architecture documentation.
• Strong understanding of cloud deployments, data migration, and environment configuration.
• Ability to manage multiple enterprise projects with strong project
• Excellent communication, stakeholder alignment, and customer-facing

Good to Have

• Familiarity with Jira, HubSpot, and BI dashboards (Power BI, Tableau).
• Experience working with developer portals and API documentation systems.
• Knowledge of authentication/authorization flows (MFA, SSO, OAuth).
• Exposure to logistics, routing, or supply chain platforms (bonus).

Soft Skills

• Structured and analytical problem-solving
• Calm under pressure and during escalations
• High attention to detail and documentation quality
• Leadership and mentoring capability

Education

or a related technical field.

• Equivalent experience with strong SaaS implementation depth may be
• Certifications in APIs, cloud, data, or project management are a plus