Customer Success Agent

Reliasourcing Inc.; Pasay; On-site; PHP 446,000 - 670,000; Full time

Job summary

Reliasourcing Inc. in Metro Manila is seeking a tech-savvy Customer Success professional to manage chat, email, video calls, and other channels.

You will focus on retention, renewals, onboarding, troubleshooting, and account growth, building strong relationships and driving customer outcomes through proactive outreach, training, and effective use of Zendesk. The role requires 1–3 years B2B CS experience and strong English communication skills.

Qualifications

• 1–3 years B2B Customer Success experience with software/hardware troubleshooting and onboarding.
• Proven ability to drive onboarding, retention and renewals.
• Strong written and verbal communication; fluent English.
• Experience with Zendesk or other CRM/ticketing platforms.

Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell/account-growth opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Skills

Communication

Troubleshooting

Relationship management

Proactive mindset

Customer onboarding

Account growth

Fluent English

Tools

Zendesk

CRM platforms

Job description

We are looking for a tech-savvy Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels. The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth.

Key Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell/account-growth opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Qualifications

• 1–3 years B2B Customer Success experience with software/hardware troubleshooting, onboarding, retention, renewals, and account growth.
• Proven ability to drive customer onboarding, retention and repeat business
• Proven ability for technical support
• Strong written and verbal communication skills; fluent English.
• Experience with CRM/ticketing platforms; Zendesk experience is an advantage, although experience with comparable systems may be considered.
• Strong analytical, problem-solving, and interpersonal skills.
• High emotional intelligence and a proactive, business-oriented mindset.
• Tech-savvy and comfortable troubleshooting software and hardware remotely.