Senior IT User Support Specialist

RXinsider LTD.; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

RXinsider LTD. is seeking an IT Support specialist to deliver day-to-day technical support across hardware and software, ensuring productive IT operations. You will diagnose issues via user interaction, perform troubleshooting, and resolve user problems promptly.

The role emphasizes adherence to IT policies and information security, requires 5+ years in IT support, and a bachelor’s degree in a technical field. Master’s degree is preferred. This is a full-time position based in the Philippines.

Qualifications

• Bachelor’s degree in a technical field is required.
• Master’s degree is preferred for advanced roles.

Responsibilities

• Provide first-line support for hardware and software issues.
• Diagnose issues through user interaction and system checks.
• Perform troubleshooting and fault rectification.
• Escalate complex issues per defined protocols.
• Ensure timely resolution of user queries and complaints.
• Document incidents, resolutions, and follow-ups.
• Support system access, device setup, and configurations.
• Adhere to IT policies, security standards, and SLAs.

Education

Bachelors Degree (BA/BS) B.Tech - Required

Master Degree (MS/MA) M.Tech - Preferred

Job description

RXinsider LTD. is seeking an IT Support specialist to deliver day-to-day technical support across hardware and software, ensuring productive IT operations. You will diagnose issues via user interaction, perform troubleshooting, and resolve user problems promptly.

The role emphasizes adherence to IT policies and information security, requires 5+ years in IT support, and a bachelor’s degree in a technical field. Master’s degree is preferred. This is a full-time position based in the Philippines.