IT Support Specialist - Global Helpdesk & Remote Access

HRTX

Philippines

On-site

PHP 300,000 - 420,000

Full time

14 days+

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Job summary

HRTX in the Philippines is seeking an IT Support Specialist (L1/L2) to troubleshoot issues across workstations, networks, and business applications. You will handle tickets, document resolutions, and assist remote offices.

The role requires a Bachelor's in IT or related field, 2–3 years of IT support experience, and strong English. Experience with ServiceNow and ITSM is preferred; healthcare or regulated industry exposure is a plus.

Qualifications

Bachelor's degree in Information Technology or related field or equivalent work experience.
Minimum 2–3 years of experience in an IT support role (L1/L2).
Familiarity with ticketing systems and IT support workflows.
Experience supporting users in a multi-national, multi-cultural environment.
Strong communication skills in English, both written and verbal.
Ability to work independently and collaboratively with remote/onshore teams.

Responsibilities

Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to workstations, laptops, and peripherals.
Respond to and manage support tickets using a ticketing system, ensuring timely resolution and proper documentation.
Collaborate with onshore IT teams to expand and resolve complex issues.
Install, configure, and upgrade hardware and software as needed.
Track and document all support activities, resolutions, and follow-ups.
Assist with remote setup and maintenance of IT infrastructure in various office locations.
Support operational systems such as telephony, security, and office equipment.
Provide administrative support for IT operations, including inventory tracking and reporting.