Onsite Service Desk Team Lead – Windows & ITSM Expert

Dynamic Talent Solutions; Taguig; On-site; PHP 436,356 - 501,084; Full time

Job summary

A leading IT service provider in Metro Manila is seeking a Service Desk Team Leader to manage and enhance service desk operations. The ideal candidate has over 2 years of experience, strong leadership skills, and the ability to troubleshoot IT issues effectively. This role requires excellent communication and the ability to maintain high standards of customer service while working 100% onsite in a dynamic environment.

Qualifications

• At least 2 years of experience as a Service Desk Team Leader.
• Ability to manage service desk operations and support escalations.
• Strong leadership and coaching capabilities.

Responsibilities

• Oversee the service desk operations to ensure excellent service delivery.
• Provide remote support for hardware and software issues.
• Coordinate with vendors for effective service management.

Skills

Customer service management

Problem diagnosis

Communication skills

Team leadership

Knowledge of ITIL

Remote support

Tools

ITSM tools (e.g., ServiceNow, Remedy)

MS Office Suite

Windows operating systems

Job description

A leading IT service provider in Metro Manila is seeking a Service Desk Team Leader to manage and enhance service desk operations. The ideal candidate has over 2 years of experience, strong leadership skills, and the ability to troubleshoot IT issues effectively. This role requires excellent communication and the ability to maintain high standards of customer service while working 100% onsite in a dynamic environment.