Advanced Service Desk Resolution Specialist

Accenture PLC; Philippines; On-site; PHP 400,000 - 640,000; Full time

Job summary

Accenture PLC in the Philippines is hiring an Application Tech Support Practitioner to provide advanced service desk resolution management for clients. You will define client issues precisely and design effective resolutions based on in-depth product knowledge, while maintaining strong communication to keep critical systems running smoothly.

You will collaborate with cross-functional teams, continuously improve service desk processes, and uphold high client satisfaction by delivering timely

Qualifications

• Advanced service desk resolution management experience required.
• 2 years of experience in the field.
• Strong ITIL knowledge and incident/problem management.
• Excellent communication and multitasking abilities.
• Experience with ServiceNow or Remedy ticketing systems.
• Knowledge of AWS or Azure cloud platforms.

Responsibilities

• Provide Advanced Service Desk Resolution management to clients.
• Accurately define client issues and design resolutions based on deep product knowledge.
• Maintain exceptional communication to keep our systems running.
• Collaborate with cross-functional teams for timely resolution of client issues.
• Continuously improve service desk processes to enhance client satisfaction.

Skills

Advanced Service Desk

ITIL knowledge

Incident management

Remedy/ServiceNow

AWS/Azure cloud

Communication skills

Education

Information technology or Computer Science background

Tools

ServiceNow

Remedy

Job description

Accenture PLC in the Philippines is hiring an Application Tech Support Practitioner to provide advanced service desk resolution management for clients. You will define client issues precisely and design effective resolutions based on in-depth product knowledge, while maintaining strong communication to keep critical systems running smoothly.

You will collaborate with cross-functional teams, continuously improve service desk processes, and uphold high client satisfaction by delivering timely