Senior IT Manager Quezon City Site

WNS Global Services, Inc.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

WNS Global Services, Inc. is seeking an experienced IT Infrastructure Manager to lead the group responsible for enterprise IT infrastructure, data center operations, and security compliance. The role requires steering a multidisciplinary team across hardware, networks, and security to ensure robust service delivery.

The position emphasizes onsite management in Bridgetowne, Quezon City, with strong leadership, vendor coordination, and project oversight as core requirements for success.

Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science or related field.
• Proven experience (5+ years) in IT management roles, with a focus on enterprise-level infrastructure and operations.
• Strong leadership and managerial skills, with the ability to motivate and mentor team members.
• Relevant certification such as ITIL, PMP, Microsoft certifications or any IT related certifications are highly desirable but not required.
• In-depth knowledge of IT systems, networks, security, and compliance standards.
• Excellent leadership, communication and problem-solving skills.
• Proven ability to manage projects, coordinate with various teams and handle complex technical issues.

Responsibilities

• Overall responsibility for the Infrastructure group to ensure implementation and maintenance of the IT Infrastructure.
• Managing a team of hardware, networks and security professionals.
• Plan and implement organization-wide installations of OS, servers applications, and user Desktop systems.
• Ensure smooth working of the Data center operations and all associated maintenance activities.
• Monitoring helpdesk Support, and resolution of hardware, networking and system administration related issues.
• All system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.
• Implementation of all Security related policies and procedures as per ISO 27001 standards.
• Procurement and review of IT products and services.
• IT Asset Management.
• Coordination with Principals / Vendors on all IT related purchases including laying down technical specifications and selection of HW/Networking components.
• To be actively involved in the selection, training, orientation, and assignment of duties to junior staff in the Infrastructure group.
• Recommending and implementing future planning and development of IT infrastructure resources.
• Helping the Management in developing and implementing stronger policies and procedures for information management systems.
• Research current and potential resources and services based on the requirements of a growing firm.
• Keeping abreast of latest developments in information processing technologies.
• Monitoring security of all technology resources.

Skills

IT management

Leadership

Vendor coordination

Project management

Team mentoring

Problem solving

Communication

Information security

Education

Bachelors in IT/CS/Eng

Tools

ITIL

PMP

Microsoft certs

Job description

Job Description:

• Overall responsibility for the Infrastructure group to ensure implementation and maintenance of the IT Infrastructure.

• Managing a team of hardware, networks and security professionals.

• Plan and implement organization-wide installations of OS, servers applications, and user Desktop systems.

• Ensure smooth working of the Data center operations and all associated maintenance activities.

• Monitoring helpdesk Support, and resolution of hardware, networking and system administration related issues.

• All system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.

• Implementation of all Security related policies and procedures as per ISO 27001 standards.

• Procurement and review of IT products and services.

• IT Asset Management.

• Coordination with Principals / Vendors on all IT related purchases including laying down technical specifications and selection of HW/Networking components.

• To be actively involved in the selection, training, orientation, and assignment of duties to junior staff in the Infrastructure group.

• Recommending and implementing future planning and development of IT infrastructure resources.

• Helping the Management in developing and implementing stronger policies and procedures forinformation management systems.

• Research current and potential resources and services based on the requirements of a growing firm.

• Keeping abreast of latest developments ininformationprocesstechnologies.

• Monitoring security of alltechnologyresources.

Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science or related field.

• Proven experience (5+ years) in IT management roles, with a focus on enterprise-level infrastructure and operations.

• Strong leadership and managerial skills, with the ability to motivate and mentor team members.

• Relevant certification such as ITIL, PMP, Microsoft certifications or any IT related certifications are highly desirable but not required.

• In-depth knowledge of IT systems, networks, security, and compliance standards.

• Excellent leadership, communication and problem-solving skills.

• Proven ability to manage projects, coordinate with various teams and handle complex technical issues.

• Amenable to work onsite - Bridgetowne, Quezon City