Senior IT Infrastructure & Network Lead

NTT DATA Services; Manila; Vor Ort; PHP 1.200.000 - 1.600.000; Vollzeit

Zusammenfassung

NTT DATA is seeking a Technical Analysis Senior Specialist to oversee IT desktop and network support in Manila. The role focuses on supervising a team delivering timely incident resolution, advising on IT infrastructure, and ensuring client satisfaction within established SLAs.

Strong coordination with various departments is required to meet business goals. The position emphasizes a client-focused, service-excellence approach, directing day-to-day activities, maintaining asset inventories, and

Aufgaben

• Supervise IT support team to meet SLA and client expectations.
• Oversee incident management, ticketing, and escalation processes.
• Coordinate with HRBP and leadership to address staffing and performance needs.
• Provide guidance on complex IT issues across hardware, software, and networks.

Jobbeschreibung

NTT DATA is seeking a Technical Analysis Senior Specialist to oversee IT desktop and network support in Manila. The role focuses on supervising a team delivering timely incident resolution, advising on IT infrastructure, and ensuring client satisfaction within established SLAs.

Strong coordination with various departments is required to meet business goals. The position emphasizes a client-focused, service-excellence approach, directing day-to-day activities, maintaining asset inventories, and