Senior IT Support & Network Operations Specialist

NTT Data Services Philippines, Inc; Manila; Vor Ort; PHP 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

NTT DATA Services in Manila is seeking a Technical Analysis Senior Specialist to oversee an IT support team, manage incidents, and ensure prompt SLA-compliant resolutions for our client portfolio. You will supervise devices, networks, telephony, and security protocols, coordinate with HRBP, and drive service excellence while aligning with business goals and continuity plans.

The role emphasizes collaboration across departments, robust monitoring via ServiceNow, and leadership in uptime and asset

Qualifikationen

• Experience supervising IT support teams and coordinating with stakeholders.
• Strong incident management and escalation handling.
• Proficiency in network, telephony, and endpoint support.

Aufgaben

• Ensuring compliance requirements (training/timesheet submission) are met on time.
• Training employees on new programs or applications as needed.
• Evaluating employees’ performance and providing feedback.
• Ensuring security measures to protect data integrity.
• Coordinating with other departments and vendors for projects.

Kenntnisse

IT team supervision

Incident management

Network support

Cisco technologies

Telephony support

Tools

ServiceNow

Cisco Unified Communications Manager

Avaya

Jobbeschreibung

NTT DATA Services in Manila is seeking a Technical Analysis Senior Specialist to oversee an IT support team, manage incidents, and ensure prompt SLA-compliant resolutions for our client portfolio. You will supervise devices, networks, telephony, and security protocols, coordinate with HRBP, and drive service excellence while aligning with business goals and continuity plans.

The role emphasizes collaboration across departments, robust monitoring via ServiceNow, and leadership in uptime and asset