Senior Insurance Operations Director

WNS; Muntinlupa; Sur place; PHP 1 500 000 - 2 500 000; Plein temps

Résumé du poste

WNS, a Capgemini company, seeks a Senior Group Manager to lead Insurance Policy Administration & Customer Servicing across the end-to-end policy lifecycle. The role requires balancing revenue, margins, client outcomes, risk, technology, and people to build high-performing teams and trusted client relationships.

The ideal candidate has 5+ years in senior operations leadership within insurance, with strong P&L discipline and experience driving transformation and operational excellence.

Qualifications

• Minimum 5 years of experience in a comparable senior operations leadership role (Senior Group Manager, Director, AVP, or equivalent).
• Proven experience leading large-scale, complex operations with multiple leadership layers.
• Strong insurance experience, particularly Policy Administration and Customer Servicing.
• Demonstrated ownership of financial and operational outcomes, including revenue, margin, cost, productivity, and profitability.
• Strong executive presence, stakeholder management, communication, and influencing skills.
• Strong commercial acumen, analytical thinking, problem-solving, decision-making, and change leadership.

Connaissances

Senior leadership

Operations management

Insurance industry experience

P&L management

Stakeholder management

Description du poste

WNS, a Capgemini company, seeks a Senior Group Manager to lead Insurance Policy Administration & Customer Servicing across the end-to-end policy lifecycle. The role requires balancing revenue, margins, client outcomes, risk, technology, and people to build high-performing teams and trusted client relationships.

The ideal candidate has 5+ years in senior operations leadership within insurance, with strong P&L discipline and experience driving transformation and operational excellence.