Senior Insurance Operations Leader

WNS Global Services; Muntinlupa; On-site; PHP 4,500,000 - 8,000,000; Full time

Job summary

WNS, part of Capgemini, seeks a Senior Group Manager to lead Insurance Policy Administration & Customer Servicing across end-to-end lifecycle. The role requires connecting operational excellence with financial performance, risk, technology, and people to deliver sustainable outcomes.

The ideal candidate will bring 5+ years in senior operations leadership within insurance services, strong P&L awareness, and a track record of transforming large, multi-layered operations while building trusted

Qualifications

• Minimum 5 years of experience in a comparable senior operations leadership role such as Senior Group Manager, Director, AVP, or equivalent.
• Strong Insurance experience is preferred, particularly Policy Administration and Policy Customer Servicing in Property & Casualty / Property & Liability operations.
• Demonstrated ownership of financial and operational outcomes, including revenue, margin, cost, productivity, and profitability.

Responsibilities

• Own overall business performance across SLA/KPI delivery, quality, productivity, customer experience, capacity, efficiency, and financial outcomes.
• Translate priorities into clear strategies, operating plans, and measurable results.
• Drive governance, performance management, and continuous improvement across the operation.
• Lead transitions, transformation programs, and technology initiatives with sustainable impact.
• Maintain a strong risk and control environment and ensure regulatory/commercial compliance.
• Build trusted relationships with senior clients and internal stakeholders; lead governance and escalations.

Skills

Leadership

Operations management

Financial acumen

Stakeholder management

Insurance operations

Change leadership

Coaching & mentoring

Job description

WNS, part of Capgemini, seeks a Senior Group Manager to lead Insurance Policy Administration & Customer Servicing across end-to-end lifecycle. The role requires connecting operational excellence with financial performance, risk, technology, and people to deliver sustainable outcomes.

The ideal candidate will bring 5+ years in senior operations leadership within insurance services, strong P&L awareness, and a track record of transforming large, multi-layered operations while building trusted