Senior Insurance Operations Leader - Client Success

WNS; Quezon; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

WNS, part of Capgemini, is seeking an experienced Operations Leader to manage inbound voice processes and drive end-to-end operational management, ensuring service quality and client satisfaction.

The ideal candidate has a university degree and at least five years of team leadership experience in operations, with a focus on achieving program metrics and fostering growth. This role offers exposure to large-scale clients and cross-functional collaboration across a global delivery network.

Qualifications

• University/College graduate required.
• Minimum 5 years of experience leading a team in operations.

Responsibilities

• Handles inbound voice insurance operations.
• Oversees end-to-end operational management.
• Ensures program and client metric goals are met.
• Fosters growth, development, and leadership to drive client satisfaction.

Skills

Team leadership

Operations management

Education

University/College Graduate

Job description

WNS, part of Capgemini, is seeking an experienced Operations Leader to manage inbound voice processes and drive end-to-end operational management, ensuring service quality and client satisfaction.

The ideal candidate has a university degree and at least five years of team leadership experience in operations, with a focus on achieving program metrics and fostering growth. This role offers exposure to large-scale clients and cross-functional collaboration across a global delivery network.