Insurance Operations Lead — Process & Client Excellence

WNS Global Services, Inc.; Quezon City; On-site; PHP 893,000 - 1,228,000; Full time

Job summary

WNS Global Services, Inc. in Metro Manila is seeking an Operations Leader to manage and coordinate overall operations for a key insurance data process onsite. You will ensure SLA delivery, maintain quality, and handle general administration while driving client satisfaction.

The role requires proven people management skills, coaching capability, and strong MS Office proficiency, with onsite work at Bridgetowne (Quezon City). You'll lead and develop a team to meet performance targets.

Qualifications

• Minimum 3 years' experience in a Contact Center.
• Demonstrated people management with achievement of targets and SLAs.
• Proven coaching experience with measurable improvement in coaching subjects.
• Intermediate Microsoft Office Suite.

Responsibilities

• Manage end-to-end operations and SLA delivery for a key insurance data process.
• Coordinate client communications and build rapport with key contacts.
• Lead and develop a team of Support and Operation Leaders.
• Oversee transition support and resource utilization for migrations.

Skills

People management

Client management

Coaching

Communication

Education

College Graduate (Preferred)

Tools

Microsoft Office Suite

Job description

WNS Global Services, Inc. in Metro Manila is seeking an Operations Leader to manage and coordinate overall operations for a key insurance data process onsite. You will ensure SLA delivery, maintain quality, and handle general administration while driving client satisfaction.

The role requires proven people management skills, coaching capability, and strong MS Office proficiency, with onsite work at Bridgetowne (Quezon City). You'll lead and develop a team to meet performance targets.