Senior Group Manager - Operations | Insurance | REF109985B_2026275250 | Philippines

WNS; Quezon; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

WNS, part of Capgemini, is seeking an experienced Operations Leader to manage inbound voice processes and drive end-to-end operational management, ensuring service quality and client satisfaction.

The ideal candidate has a university degree and at least five years of team leadership experience in operations, with a focus on achieving program metrics and fostering growth. This role offers exposure to large-scale clients and cross-functional collaboration across a global delivery network.

Qualifications

• University/College graduate required.
• Minimum 5 years of experience leading a team in operations.

Responsibilities

• Handles inbound voice insurance operations.
• Oversees end-to-end operational management.
• Ensures program and client metric goals are met.
• Fosters growth, development, and leadership to drive client satisfaction.

Skills

Team leadership

Operations management

Education

University/College Graduate

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Handles operations from an inbound voice insurance


• Responsible with end to end operational management


• Ensures program and client metric goals are met


• Accountable with fostering growth, development, and leadership to ensure operations and client satisfaction

Qualifications

• University/College Graduate


• At least 5 years of experience handling a team as a Operations