Senior Infrastructure Solutions Engineer

iQor; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

iQor is seeking a Senior Solutions Engineer to provide senior technical direction across enterprise infrastructure. You will lead design, engineering reviews, and oversee implementations for compute, storage, virtualization, cloud, and related platforms.

You will mentor team members, collaborate with suppliers and internal stakeholders, and drive incident response and DR exercises in a hybrid environment. A strong ITIL background and extensive infrastructure experience are required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.
• 7+ years of professional IT experience in infrastructure engineering, operations, architecture, or solutions engineering.
• Advanced knowledge of infrastructure domains such as Windows, Linux, storage, network, virtualization, cloud, database, or related platforms.
• Experience providing technical oversight to suppliers, vendors, or cross-functional delivery teams.
• Strong understanding of ITIL-aligned incident, problem, change, release, DR, and service management practices.
• Experience reviewing technical designs, implementation plans, architecture requirements, and operational readiness plans.
• Ability to analyze SLA/KPI reporting, identify trends, and recommend corrective actions.
• Strong troubleshooting, analytical, documentation, communication, and stakeholder management skills.
• Ability to influence technical direction and communicate with leadership during high-priority incidents.

Responsibilities

• Lead design, engineering review, and implementation oversight for infrastructure areas (compute, storage, virtualization, cloud, OS, backup).
• Provide technical direction to suppliers and internal teams to ensure alignment with designs and standards.
• Act as escalation point for complex incidents, outages, and remediation activities across hybrid environments.
• Collaborate with suppliers to identify root cause and ensure sustainable remediation.
• Review supplier architectures, plans, and recovery/operational support models.
• Evaluate technology options and prepare recommendations for management review.
• Monitor supplier performance against SLA/KPI and plan remediation when needed.
• Participate in major incident calls, DR exercises, and post-incident analysis.
• Support lifecycle planning, capacity management, roadmaps, and cloud/hybrid initiatives.
• Mentor engineers and provide guidance to project teams and operations partners.
• Collaborate across IT functions (architecture, security, networking, apps, cloud, ops).
• Take part in on-call rotation and perform other duties as assigned.

Skills

Infrastructure engineering

7+ years IT experience

ITIL disciplines

Vendor oversight

Architecture review

SLA/KPI analysis

Strong communication

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Microsoft Azure

VMware

Cisco UCS

SAN/NAS storage

PowerShell

Python

Job description

iQor is seeking a Senior Solutions Engineer to provide senior technical direction across enterprise infrastructure. You will lead design, engineering reviews, and oversee implementations for compute, storage, virtualization, cloud, and related platforms.

You will mentor team members, collaborate with suppliers and internal stakeholders, and drive incident response and DR exercises in a hybrid environment. A strong ITIL background and extensive infrastructure experience are required.