Site Technology Leader: Own, Secure, Reliable IT for Operations

iQor Philippines; Carmen; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

iQor Philippines is seeking a hands-on Site Technology Manager to own the technology environment across an assigned office, major site, or nearby locations. You will drive reliability, security, and readiness to support the business, and lead through incidents with a focus on proactive improvements.

The role requires 7+ years in IT operations and 3+ years in leadership, with strong knowledge of Windows, Microsoft 365, identity, networking, security, and ITSM.

Qualifications

• 7+ years of progressive IT operations, site technology, field support, infrastructure, or enterprise technology experience.
• 3+ years of leadership experience, including team leadership, site ownership, vendor management, or cross-functional technical leadership.
• Strong working knowledge of Windows 10/11, Microsoft 365, Entra ID/Active Directory, networking, Wi-Fi, VPN, DNS, DHCP, endpoint security, and ITSM.

Responsibilities

• Own the overall health, readiness, resilience, and user experience of site technology.
• Partner with Operations and site leadership to translate business needs into technology solutions.
• Lead site-impacting incidents, coordinate recovery, and drive root-cause remediation.
• Identify technology risks, technical debt, aging hardware, and single points of failure before disruptions.
• Lead preventive maintenance, technology refresh, lifecycle planning, and site readiness initiatives.
• Coordinate with Network, Endpoint, Identity, Security, Infrastructure, Facilities, vendors, and IT teams.
• Support and develop local IT resources through leadership and clear service standards.
• Provide executive-ready reporting on site health, risks, incidents, and improvement plans.

Skills

Ownership mindset

Leadership

IT operations

Vendor management

Cross-functional leadership

Communication skills

Problem solving

Tools

Windows 10/11

Microsoft 365

Entra ID/Active Directory

Networking

Wi-Fi

VPN

DNS

DHCP

Endpoint security

ITSM

Microsoft Intune

SCCM/MECM

Tanium

Microsoft Defender

CrowdStrike

Power BI

ITIL

Lean Six Sigma

Job description

iQor Philippines is seeking a hands-on Site Technology Manager to own the technology environment across an assigned office, major site, or nearby locations. You will drive reliability, security, and readiness to support the business, and lead through incidents with a focus on proactive improvements.

The role requires 7+ years in IT operations and 3+ years in leadership, with strong knowledge of Windows, Microsoft 365, identity, networking, security, and ITSM.