ICT Supply Chain Operations Analyst (B2B AU Telco)

MicroSourcing; Taguig; On-site; PHP 446,400 - 725,400; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off

Performance bonuses

Career growth opportunities

Collaborative environment

Job summary

MicroSourcing in the Philippines (BGC, Taguig) is seeking an ICT Supply Chain Operations Analyst (Onsite, Day shift) to manage end-to-end procurement for Buy to Consume/Sell in SAP, coordinating with Cisco, HPE, and Akamai.

Responsibilities include raising POs, PO approvals, tracking delivery ETAs, GRN processing, returns, and reporting. The role supports a dynamic Australian telco client and offers growth in a high-performance environment.

Qualifications

• 1–3 years in procurement, order fulfilment, or supply chain ops within Managed Network Services environments.
• Hands-on with vendor portals such as Cisco, HPE, and Akamai.
• Understanding PO lifecycle, GRN, and RMA processes.
• Experience in managing SLAs, back orders, and expediting deliveries with vendors.
• Familiarity with ERP systems and troubleshooting transactional/process issues.

Responsibilities

• Raise and manage Purchase Orders (POs) for Buy to Consume and Buy to Sell scenarios and obtain PO approvals.
• Process POs on direct vendor portals (Cisco, HPE, Akamai).
• Track order delivery, communicate ETAs, and handle back orders.
• Process GRN accurately as items are delivered in parts or full.
• Manage end-to-end return process and generate concise reports (back order).
• Expedite deliveries with vendors and ensure SLAs are met or exceeded.
• Identify and resolve system/process issues and resolve parked invoices.
• Provide accurate ETAs to business and customers.
• Support warehouse activities as part of the RMA process.

Skills

Stakeholder management

Analytical skills

Detail oriented

Working under pressure

Tools

ERP systems

Job description

Discover your 100% YOU with MicroSourcing!

Position

ICT Supply Chain Operations Analyst (B2B AU Telco)

Location

BGC, Taguig

Work setup & shift

Onsite | Day shift

We’re building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid‑market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines.

Join us on this exciting journey and grow your career with a company that’s at the forefront of the telecommunications industry!

Job Summary

This role manages end-to-end procurement and delivery processes, including raising and approving Purchase Orders (POs) for Buy to Consume and Buy to Sell scenarios in SAP.

Responsibilities

• Raising associated Purchase Orders (POs) for both Buy to Consume and Buy to Sell scenarios and managing PO approvals.
• Processing purchase orders on direct vendor portals:
  • Cisco
  • HPE
  • Akamai
• Tracking order delivery, managing and communicating delivery ETAs, and handling items on back order.
• Accurate Good Receipting Notice (GRN) processing of POs as items or services are delivered in part or in full.
• Managing end-to-end return process.
• Producing concise business reports, including back order reports.
• Expediting delivery with vendors.
• Proactively ensuring transaction processing meets business demands and exceeds agreed SLAs.
• Addressing aged transactions that require closure, including short closing POs.
• Troubleshooting system or process-related issues.
• Resolving parked invoices with the broader business and accounts payable.
• Providing accurate ETAs to the business and end customers.
• Warehouse management as part of the RMA process.

Requirements

• 1-3 years of experience in procurement, order fulfilment, or supply chain operations within Managed Network Services environments.
• Hands‑on experience with vendor portals such as Cisco, HPE, and Akamai.
• Strong understanding of Purchase Order (PO) lifecycle, Goods Receipting (GRN), and Return Material Authorisation (RMA) processes.
• Experience in managing SLAs, back orders, and expediting deliveries with vendors.
• Familiarity with ERP systems and troubleshooting transactional or process-related issues.

Preferred Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and reporting abilities (e.g., back order reports).
• Detail‑oriented with a proactive approach to problem‑solving.
• Ability to work under pressure and meet tight deadlines.

Benefits

• Competitive rewards: above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off, group life insurance, and performance bonuses.
• Collaborative spirit: participating in company-sponsored events and activities.
• Work‑life harmony: a balanced schedule and team‑driven initiatives.
• Career growth: continuous learning and career advancement opportunities.
• Inclusive teamwork: a culture that celebrates diversity and fosters inclusion.

MicroSourcing firmly believes that our company’s strength lies in diversity and talent. We provide space for everyone to thrive.

For more information, visit https://www.microsourcing.com/