Senior Hypercare Solutions Engineer

Five9; Metro Manila; On-site; PHP 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Company stocks

Annual merit increase

Paid leave with cash conversion

HMO with free dependents

Retirement plan

Job summary

A leading cloud software company in Metro Manila is looking for a Senior Solutions Engineer to provide advanced technical support for Hypercare customers. In this role, you will manage high-impact cases, ensuring timely resolutions and effective communication with stakeholders. Candidates should have at least 5 years of experience, with a strong background in customer relations and technical expertise in contact center operations. This position offers a variety of company benefits, including health insurance and company stocks.

Qualifications

• Minimum of 5 years of professional experience with 3 years in software support.
• Knowledge of PBX, ACD, CTI, VoIP, and IVR applications.
• Experience in technical writing and business presentations.

Responsibilities

• Lead point of contact for Hypercare customers.
• Build and maintain strong customer relationships.
• Ensure timely delivery of solutions.
• Prepare case analyses and analyze behavior patterns.
• Assist with high-severity requests or issue escalations.

Skills

Customer relationship management

Technical support expertise

Excellent communication skills

Self-starter qualities

Time-management skills

Education

BA/BS or equivalent experience

Tools

Microsoft Office (Excel, Word, PowerPoint, Visio)

Job description

A leading cloud software company in Metro Manila is looking for a Senior Solutions Engineer to provide advanced technical support for Hypercare customers. In this role, you will manage high-impact cases, ensuring timely resolutions and effective communication with stakeholders. Candidates should have at least 5 years of experience, with a strong background in customer relations and technical expertise in contact center operations. This position offers a variety of company benefits, including health insurance and company stocks.