Senior HR & People Operations Manager

Cedar Network and Data Solution; Concepcion; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

CND Solutions is seeking a Senior HR & Management Officer to lead HR management and drive workforce performance in its Philippines operations. You will ensure the right people are in the right roles and handle recruitment, onboarding, and KPI accountability to support business objectives.

You will act as a key liaison between the Philippines team and UK management, identifying issues, driving improvements, and providing accurate HR reporting while maintaining confidentiality and professional

Qualifications

• Bachelor's degree in HR or a related discipline.
• 7–10 years of relevant HR experience.
• Experience in Senior HR Officer, HR Generalist, HR Manager or similar roles.
• Strong knowledge of HR administration and reporting.

Responsibilities

• Maintain complete employee records, prepare contracts and HR correspondence, and manage attendance, leave, lateness and working hours.
• Oversee onboarding/offboarding, probation reviews, and ensure staff documentation is current.
• Lead recruitment from vacancy approval to appointment, including ads, CV screening, interviews, and UK coordination.
• Ensure each employee has a clear job description and KPI expectations, monitor performance and conduct reviews.
• Monitor attendance, productivity and task completion, identify issues early and escalate as needed.
• Maintain records of employee concerns, coordinate investigations, and prepare HR meetings.
• Support payroll with timesheets, attendance, overtime, leave, and discrepancies.

Skills

Leadership

English proficiency

HR administration

Problem solving

Attention to detail

Communication

Project management

Education

Bachelor's degree in HR/related field

Tools

MS Excel / Google Sheets

HRIS / CRM

Job description

About the role

We are seeking an experienced and highly organised Senior HR & Management Officer to take responsibility for the HR management and workforce performance of CND's Philippines operations. This is not simply an HR administration role. The successful candidate will ensure CND has the right people in the right roles and that employees are properly recruited, onboarded, managed, monitored and held accountable against their responsibilities and KPIs. The role acts as an important link between the Philippines workforce and UK senior management. The postholder must proactively identify problems, challenge poor performance and provide management with accurate information rather than waiting for issues to be raised.

Key responsibilities

• Maintain complete and accurate employee records, prepare employment contracts, offer letters and HR correspondence, and maintain attendance, leave, absence, lateness and working-hour records


• Manage employee onboarding and offboarding, maintain probationary review schedules, and ensure staff documentation remains complete and current


• Take ownership of recruitment from vacancy approval through to successful appointment, including preparing job advertisements, screening CVs, conducting interviews, assessing candidates, coordinating with UK management, and maintaining recruitment trackers


• Ensure every employee has an appropriate job description and understands their KPIs, monitor performance against agreed targets, coordinate probation and performance reviews, and implement Performance Improvement Plans where appropriate


• Monitor attendance, punctuality, productivity and completion of assigned work, follow up incomplete and overdue tasks, and proactively identify problems rather than waiting for UK management to discover them


• Maintain records relating to employee concerns, coordinate investigation, disciplinary and grievance meetings, and prepare meeting documentation and formal HR correspondence


• Provide accurate HR information supporting payroll, including timesheet verification, attendance, approved overtime, leave and absence, and identify and resolve discrepancies before payroll processing


• Provide UK senior management with clear visibility over the Philippines workforce through regular reporting on headcount, vacancies, recruitment progress, attendance, performance, KPI achievement, and workforce risks


• Act as a senior point of contact for employees, communicate management expectations, maintain professional standards, and identify training requirements and resource needs


• Help ensure staff demonstrate professional written and verbal English, appropriate business communication, reliability, responsiveness, and accountability, and implement corrective action where standards fall below expectations

About you

• Bachelor's degree in Human Resources, Psychology, Business Administration, Management or a related discipline


• Minimum 7–10 years' relevant HR experience


• Experience in a Senior HR Officer, HR Generalist, HR Supervisor, HR Manager or similar position


• Experience managing recruitment, onboarding, performance and disciplinary matters


• Strong knowledge of HR administration and experience preparing management reports and HR trackers


• Strong Microsoft Excel/Google Sheets and Microsoft Word/Google Docs skills


• Excellent written and spoken English


• Strong leadership and confidence managing employees


• Excellent organisation and attention to detail, with ability to work independently and prioritise competing demands


• Ability to have difficult conversations professionally and challenge poor performance, with strong problem-solving ability, confidentiality and discretion

About us

CND Solutions is a Philippines-based outsourcing and business support company providing dedicated remote staff and managed back-office services primarily to UK organisations. CND provides businesses with a structured and cost-effective extension of their internal workforce. Rather than simply supplying individual virtual assistants, CND's objective is to provide a managed remote workforce, with employees recruited into defined roles, provided with clear responsibilities and KPIs, and monitored for productivity, quality, accountability and performance. Services delivered through CND include: administration and business support; property and housing administration; accounts and finance administration; recruitment and HR support; customer and client communications; CRM and database management; lead generation and appointment setting; compliance administration; document preparation and reporting; operational and management support; and other specialist back-office functions required by UK clients. The CND Philippines team works closely with UK-based management and clients. Maintaining high standards of communication, productivity, professionalism and accountability is fundamental to the business.