Team Lead, Program Management

NCC Group Philippines; Manila; Hybrid; PHP 1,100,000 - 1,700,000; Full time

Benefits offered by this job

Transportation and rice allowances

Night differential, overtime pay andh

13th‑month pay and performance‑based

Day‑1 HMO healthcare coverage for you

Outpatient medicine reimbursement

Group life insurance, accidental death

EAP with 24/7 confidential counselling

Generous vacation and sick leave

Special Time Off

Company share plan & Sharesave

Job summary

NCC Group Philippines is seeking a Team Lead, Programme Management to build and guide a high‑performing Manila team. You will balance hands‑on delivery with daily leadership, coaching, and continuous improvement to deliver consistent outcomes for clients and internal stakeholders.

The role emphasizes clear communication, initiative, cross‑functional collaboration, and the development of scalable processes across global teams in a client‑facing environment.

Qualifications

• Experience leading operational teams or initiatives with focus on performance and service delivery.
• Ability to influence and collaborate across teams without direct authority.
• Strong organizational and time management skills in a fast‑paced environment.
• Excellent verbal and written communication, with ability to engage stakeholders at all levels.
• Experience working with global teams and geographically distributed stakeholders.
• Experience with performance metrics, KPIs, SLAs, or OKRs.

Responsibilities

• Continuously evaluate team processes to identify opportunities for improvement and drive efficiency.
• Partner with line manager to develop and execute strategies to achieve KPIs/OKRs and business goals.
• Lead ongoing development of team members through structured coaching and development plans.
• Serve as a trusted communication lead with accurate documentation and meeting records.
• Plan, prioritize, and delegate work to balance workloads and meet service commitments.

Skills

Team leadership

Operational excellence

Stakeholder management

Communication

Cross-functional collaboration

Proactive problem solving

Education

Bachelor's degree

Tools

Kantata

Jira

Salesforce

ServiceNow

Job description

Department: Cyber Services and Capabilities

Location: PHL Manila

Description

Position Title: Team Lead, Program Management

Location: Taguig City, Metro Manila – 2 days per week onsite

As Team Lead, Programme Management, you will help build a high-performing programme management team in Manila by balancing hands‑on delivery with day‑to‑day team leadership.

This role is suited to someone who communicates clearly, takes initiative, and enjoys improving how teams work. You will support frontline programme managers, coach team members, strengthen operational practices, and help the team deliver consistent outcomes for clients and internal stakeholders.

Key Responsibilities

• Continuously evaluate team processes, workflows, and systems to identify opportunities for improvement, driving operational efficiency, consistency, and service excellence. Recommend and implement enhancements to optimize performance.
• Partner with the line manager to develop and execute operational strategies that enable the team to achieve key performance indicators (KPIs), objectives and key results (OKRs), and broader business goals.
• Lead the ongoing development of team members through structured monthly coaching sessions focused on technical capability, process excellence, and professional growth. Collaborate with the line manager to create targeted development plans and reinforce continuous learning.
• Serve as a trusted communication lead by cascading operational updates, ensuring alignment across the team, and maintaining accurate documentation, meeting minutes, and records of key decisions and approvals.
• Plan, prioritize, and delegate work across the team to balance workloads and meet service commitments. Review deliverables to ensure quality, accuracy, and adherence to established standards, providing timely feedback and coaching where needed.

Additional Accountabilities

• Partner with line manager to manage operational escalations, ensuring issues are addressed promptly, stakeholders are kept informed, and appropriate resolutions are implemented.
• Actively facilitate and contribute to local and global team meetings, fostering collaboration, knowledge sharing, and alignment across cross‑functional and geographically distributed teams.
• Support day‑to‑day team operations by partnering with the line manager to oversee administrative activities, including attendance tracking, leave management, and workforce planning.
• Review and validate team attendance records to ensure payroll data is accurate, complete, and submitted within established timelines.
• Prepare, analyze, and communicate team performance metrics and operational reports, providing actionable insights that support data‑driven decision making and continuous improvement.
• Provide regular updates to the line manager on team performance, accomplishments, challenges, risks, and development opportunities to support coaching, performance management, and career growth.
• Lead the onboarding and training of new team members by delivering structured learning plans, coaching on processes and best practices, and ensuring a successful transition into the team.

Skills, Knowledge & Expertise

What we are looking for in you

• Demonstrated experience leading operational teams or initiatives, with a strong understanding of team performance, service delivery, and continuous process improvement.
• Proven ability to influence and collaborate across teams, building strong relationships and driving alignment on processes, priorities, and best practices without direct authority.
• Strong organizational and time management skills, with the ability to effectively manage multiple priorities, projects, and competing deadlines in a fast‑paced environment.
• Excellent verbal and written communication skills, with the confidence to present information clearly, facilitate discussions, and engage stakeholders at all levels of the organization.
• Experience working cross-functionally with global teams and stakeholders, demonstrating adaptability, collaboration, and a customer‑focused mindset.
• A proactive, solutions‑oriented approach with strong problem‑solving skills, sound judgment, and a willingness to take ownership of challenges through to resolution.
• Bachelor's degree in Business Administration, Project Management, Programme Management, Organizational Development, or a related field is preferred. Equivalent professional experience will also be considered.
• Previous experience leading, mentoring, or coaching a team in an operations, project management, or professional services environment.
• Experience working with performance metrics, KPIs, SLAs, or OKRs to drive team success.
• Experience using project management, workforce management, or service delivery platforms (e.g., Kantata, Jira, Salesforce, ServiceNow, or similar tools) is an advantage.
• Experience working with geographically distributed or global teams is highly desirable.

Ways of working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, and solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people‑powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well‑being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Job Benefits

• Transportation and rice allowances
• Night differential, overtime pay and holiday pay
• 13th‑month pay and performance‑based bonus plan
• Day‑1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance, accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave, available from Day 1
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.