MNL - HR and Admin Officer, AO

Foreign, Commonwealth and Development Office; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

The British Embassy Manila, part of the Foreign, Commonwealth and Development Office, seeks an organized Operations Support Officer to provide HR administration, payroll processing support, logistics coordination, and events assistance.

You will work closely with the HR Manager to ensure accurate records, smooth day‑to‑day operations, and adherence to health and safety standards, with a focus on reliability and customer service.

Qualifications

• Strong working knowledge of MS Excel for data tracking and documentation.
• Proficient use of MS Office tools (Word, Outlook, PowerPoint) for daily operations.
• Good analytical skills to identify issues, interpret data, and ensure accuracy.
• Effective team‑working skills to support multi‑functional Corporate Services operations.
• Ability to multi‑task and manage diverse HR, logistics, and events workflows.
• Strong verbal and written communication skills for internal and external coordination.
• High attention to detail and precision in completing HR, payroll, and H&S tasks.
• At least 2 years experience working in HR administration or related field.

Responsibilities

• Provide HR administration support: maintain employment records, track expiries, and ensure documentation accuracy.
• Support payroll inputs and benefits administration, ensuring files are complete and compliant.
• Coordinate daily logistics tasks and assist with programme, events, and visits.
• Assist recruitment logistics: adverts, applications, interview scheduling, and onboarding packs.
• Provide administrative support for internal and external events, including on‑site coordination and post‑event wrap‑up.
• Act as secretariat to the Health & Safety Committee and maintain related records.
• Support performance management scheduling and casework documentation.
• Assist the Corporate Services team and participate in crisis management activities.
• Maintain HR, payroll and H&S documentation repositories.

Skills

MS Excel

MS Office

Analytical skills

Teamwork

Multi-tasking

Communication

Attention to detail

HR administration

Payroll processing

Health & Safety tasks

Education

Bachelor’s degree in Human Resource Management or Psychology

Tools

MS Excel

MS Office

Job description

Job Description (Roles and Responsibilities)

The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the embassy’s values of Respect, Integrity, Collaboration and Excellence.

Main purpose of job:

Provide operational support across HR administration, payroll processing support, logistics coordination, event support, and health & safety functions. The role ensures accurate documentation, reliable service delivery, and smooth day‑to‑day operations. The postholder supports the HR Manager and ensures that strategic, advisory, and policy responsibilities.

Roles and responsibilities / what will the jobholder be expected to achieve:

HR Administration

• Support HR operational processes, including maintaining accurate employment records and documentation.
• Track contract expiries and elevate to line manager as needed.
• Maintain CBS employment records in People Connect and ensure updates are actioned promptly.
• Support wellbeing, mental health and staff engagement activities

Payroll & Benefits Support

• Prepare payroll inputs such as overtime, allowances, leave data, and contract changes for line manager review.
• Maintain accurate payroll files, ensuring changes are recorded and documentation is complete.
• Support benefits administration (e.g., medical insurance enrolment, updates, premium tracking).
• Coordinate with HR Hub on missing data, discrepancies or document checks.
• Maintain audit‑ready payroll and benefits records in compliance with financial and data‑protection standards.
• Provide first‑line responses to staff payroll queries, escalating complex issues to line manager as required.

Logistics Coordination

• Coordinate daily logistics tasks across Corporate Services and maintain accurate tracking records.
• Support programme, event, and visit logistics as required by line manager/CSM.
• Maintain documentation and ensure operational processes meet audit requirements.

Recruitment & Onboarding Support

• Support recruitment logistics including placing adverts, collating applications, scheduling interviews, and panel coordination.
• Maintain onboarding packs, induction materials, and ensure new joiners’ administrative steps are completed.

Events Coordination

• Provide administrative and operational support for internal and external events.
• Assist with event logistics, suppliers, guest coordination, and venue arrangements.
• Provide on‑the‑day coordination support, including registration, room set‑up, materials distribution, troubleshooting, and liaising with security/reception as required.
• Support post-event wrap-up (invoice collation, feedback, attendance reporting, maintaining event files for audit/future planning).

Health & Safety Coordination

• Serve as secretariat to the H&S Committee, including agendas, documentation, and action tracking.
• Maintain up‑to‑date H&S records and follow up on actions with the Security Team.
• Support implementation of mandatory H&S training and induction.

Performance Management & Casework Support

• Support scheduling for CBS appraisals, calibration meetings and maintain performance documentation.
• Refer staff to line manager or HR Hub for advice on conduct, grievance, or disciplinary guidance.

Team Support & Crisis Management

• Provide operational support to the broader Corporate Services team.
• Support crisis preparation activities and take on designated crisis responsibilities.

Resources managed:

• Logistics and event support resources within delegated AO authority.
• Maintenance of HR, payroll and H&S documentation repositories.

Essential qualifications, skills and experience

• Strong working knowledge of MS Excel for data tracking and documentation.
• Proficient use of MS Office tools (Word, Outlook, PowerPoint) for daily operations.
• Good analytical skills to identify issues, interpret data, and ensure accuracy.
• Effective team‑working skills to support multi‑functional Corporate Services operations.
• Ability to multi‑task and manage diverse HR, logistics, and events workflows.
• Strong verbal and written communication skills for internal and external coordination.
• High attention to detail and precision in completing HR, payroll, and H&S tasks.
• At least 2 years experience working in HR administration or related field.

Desirable qualifications, skills and experience

• Bachelor’s degree in Human Resource Management or Psychology