Senior HR Operations Leader - Onboarding & Compliance

Royal Caribbean Group; Pasay; Presencial; PHP 350.000 - 650.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a Sr. Manager of Human Resources Operations to lead crew onboarding, documentation processing, and employee services across global operations.

This role drives onboarding strategy, ensures regulatory compliance (MLC, STCW), and mentors a high-performing team to support ship deployments. Responsibilities include collaborating with Operations, Compliance, and HR to align crew movement and deployment, while driving process improvements and data-driven insights for

Formación

• Bachelor's degree in Business, HR, Maritime Operations, or related field; Master's preferred.
• 10+ years of experience in crew management, onboarding, or operations in cruise/maritime.
• Proven track record leading global teams with high-volume onboarding.
• Strong knowledge of maritime regulations (MLC, STCW, flag state).
• Excellent communication and stakeholder management; able to work cross-functionally.

Responsabilidades

• Develop and lead onboarding strategy aligned with KPIs.
• Lead onboarding specialists and documentation coordinators.
• Oversee end-to-end onboarding: documentation, medical clearances, visa/work permits, compliance.
• Ensure crew documentation processing complies with policies and regulations.
• Collaborate with Operations, Scheduling, Compliance, and HR for crew movement.
• Drive onboarding efficiency through data, process optimization, and tech.
• Handle escalated visa, medical, or background-check cases to maintain operations.
• Standardize onboarding policies across fleet and ensure regulatory compliance.
• Liaise with flag states, port authorities, recruitment partners, and regulators.

Conocimientos

Global team leadership

Maritime regulations knowledge

Problem solving

Stakeholder management

Onboarding automation

Educación

Bachelor's degree in Business or related field

Master's degree preferred

Herramientas

HRIS systems

Compliance systems

Descripción del empleo

Royal Caribbean Group is seeking a Sr. Manager of Human Resources Operations to lead crew onboarding, documentation processing, and employee services across global operations.

This role drives onboarding strategy, ensures regulatory compliance (MLC, STCW), and mentors a high-performing team to support ship deployments. Responsibilities include collaborating with Operations, Compliance, and HR to align crew movement and deployment, while driving process improvements and data-driven insights for