Senior HR Operations Analyst - Workday & Process Optimizer

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an HR/Payroll Support specialist to handle Tier 1-2 queries and maintain HR data in Workday for US & Canada regions. The role focuses on process adherence, knowledge sharing, and delivering timely resolutions.

The ideal candidate has 3–5 years in HR services and strong communication skills, with a readiness to work on-site in Taguig, Philippines. This position emphasizes data accuracy, KPI/SLA achievement, and collaboration with HR partners.

Qualifications

• Bachelor's/Master's degree in Human Resources or equivalent experience.
• 3-5 years of experience supporting US & Canada core HR processes.
• 3-5 years of experience in HR services role preferred.
• Very good written and verbal communication skills.

Responsibilities

• Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR/Payroll processes.
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate high proficiency in HR/Payroll processes and standard operating procedures with ability to resolve complex queries
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Handle escalations from process partners, HRs and provide RCA plan.
• Ownership of team deliverables in absence of Team Lead
• Quality Check on the Key/Critical HR/Payroll transactions processed by team as defined in the Quality framework
• Assist with building and maintenance of a Knowledgebase for Case Management
• Provide continuous feedback to peers, Leads and HR/Payroll partners about internal employee service trends and opportunities to improve
• Ownership of client calls with the AMR HR/Payroll SD Leads on a regular basis and ensures required documentation
• Escalate complex queries to appropriate owner (inside or outside of HR/Payroll)
• Challenge the status quo and implement process improvements to enhance the end user and HR/Payroll partner experience

Skills

HR management practices

Communication skills

Case management tools

MS Office Suite

Workday experience

Education

Bachelor's/Master's degree in Human Resources

Tools

Workday HR environment

Case Management tool

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking an HR/Payroll Support specialist to handle Tier 1-2 queries and maintain HR data in Workday for US & Canada regions. The role focuses on process adherence, knowledge sharing, and delivering timely resolutions.

The ideal candidate has 3–5 years in HR services and strong communication skills, with a readiness to work on-site in Taguig, Philippines. This position emphasizes data accuracy, KPI/SLA achievement, and collaboration with HR partners.