Senior Analyst - Payroll Operations

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an HR/Payroll support professional to handle Tier 1 queries and assist with complex requests related to core HR/Payroll processes. The role involves maintaining Workday data for employee lifecycle events and ensuring adherence to KPIs and SLAs.

The ideal candidate has 3–5 years in HR services, with Workday experience and strong communication skills. On-site position in Taguig, Philippines, with potential exposure to US/Canada HR processes.

Qualifications

• Understanding of HR management practices and processes.
• Excellent written and verbal communication skills.
• Experience with Workday HR environment preferred or similar HR ERP.
• Familiarity with Case Management tools is a plus.
• Proficient MS Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Resolve Tier 1 and assist with semi-complex/complex HR/Payroll queries.
• Maintain Workday data for employee lifecycle events.
• Ensure adherence to KPIs, SLAs and customer service standards.
• Prepare and share knowledgebase and process documentation.
• Escalate complex queries and provide RCA plans when needed.

Skills

HR management practices

Communication

Workday HR systems

Case Management

MS Office

Education

Bachelor's/Master's in Human Resources

Tools

Case Management tool

Workday experience

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

• Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR/Payroll processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate high proficiency in HR/Payroll processes and standard operating procedures with ability to resolve complex queries
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Handle escalations from process partners, HRs and provide RCA plan.
• Ownership of team deliverables in absence of Team Lead
• Quality Check on the Key/Critical HR/Payroll transactions processed by team as defined in the Quality framework
• Assist with building and maintenance of a Knowledgebase for Case Management
• Provide continuous feedback to peers, Leads and HR/Payroll partners about internal employee service trends and opportunities to improve
• Ownership of client calls with the AMR HR/Payroll SD Leads on a regular basis and ensures required documentation
• Escalate complex queries to appropriate owner (inside or outside of HR/Payroll)
• Challenge the status quo and implement process improvements to enhance the end user and HR/Payroll partner experience

Performance objectives

• Good Team Player and customer service skills
• Highly motivated and Organized
• Attention to detail and an ability to work towards tight deadlines
• Ability to work in a fast-paced environment with constant deadlines
• Proactive in achieving results and seeking improvements
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Ability to adapt and drive change to derive efficiencies/productivity

Key skills

• Demonstrated good understanding of HR management practices, processes & procedures
• Very good written and verbal communication skills
• Previous experience in Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

Employee specification

• Bachelor's/Master's degree in Human Resources or equivalent experience
• 3-5 years of experience supporting US & Canada core HR processes
• 3-5 years of experience in HR services role preferred

Location: On-site -Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

At JLL, we help our people thrive, grow meaningful careers and find a place where they belong.

Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.