Analyst - HR Operations

JLL; Taguig; On-site; PHP 450,000 - 650,000; Full time

Job summary

JLL in Taguig is seeking an HR/Payroll Support professional to resolve Tier 1 queries and maintain HR processes within Workday. You will handle routine changes such as promotions, transfers, and contract extensions while adhering to KPIs and service standards. The role requires strong communication and collaboration with HR partners.

On-site position in Taguig, Philippines, with exposure to US & Canada HR processes and a focus on continuous improvement in a fast-paced environment.

Qualifications

• Good understanding of HR management practices, processes & procedures.
• Clear written and verbal communication skills.
• Experience with Workday HR or similar HR ERP is preferred.

Responsibilities

• Resolve Tier 1 HR/Payroll queries and assist with more complex cases.
• Maintain employee lifecycle data in Workday (Promotions, Transfers, Contracts, etc.).
• Adhere to KPIs, SLAs and customer service standards.
• Support knowledge base development for Case Management.
• Escalate complex queries and contribute to process improvements.

Skills

HR processes knowledge

Written & verbal communication

Proactive problem solving

Team collaboration

MS Office Suite

Education

Bachelor’s/Master’s degree in HR

Tools

Workday HR environment

Case Management tool

Microsoft Office

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

• Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR/Payroll processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate high proficiency in HR/Payroll processes and standard operating procedures with ability to resolve complex queries
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Handle escalations from process partners, HRs and provide RCA plan.
• Ownership of team deliverables in absence of Team Lead
• Quality Check on the Key/Critical HR/Payroll transactions processed by team as defined in the Quality framework
• Assist with building and maintenance of a Knowledgebase for Case Management
• Provide continuous feedback to peers, Leads and HR/Payroll partners about internal employee service trends and opportunities to improve
• Ownership of client calls with the AMR HR/Payroll SD Leads on a regular basis and ensures required documentation
• Escalate complex queries to appropriate owner (inside or outside of HR/Payroll)
• Challenge the status quo and implement process improvements to enhance the end user and HR/Payroll partner experience

Performance objectives

• Good Team Player and customer service skills
• Highly motivated and Organized
• Attention to detail and an ability to work towards tight deadlines
• Ability to work in a fast-paced environment with constant deadlines
• Proactive in achieving results and seeking improvements
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Ability to adapt and drive change to derive efficiencies/productivity

Key skills

• Demonstrated good understanding of HR management practices, processes & procedures
• Very good written and verbal communication skills
• Previous experience in Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

Employee specification

• Bachelor’s/Master’s degree in Human Resources or equivalent experience
• 3-5 years of experience supporting US & Canada core HR processes
• 3-5 years of experience in HR services role preferred

Location:

On-site -Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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