Senior HR Business Partner | BPO, Labor Law & Analytics

WNS Global Services, Inc.; Quezon City; On-site; PHP 893,000 - 1,451,000; Full time

Job summary

WNS Global Services, Inc. in the Philippines seeks an experienced HR leader to manage large BPO accounts.

The role requires a strong background in HR management, case management, employee relations, and engagement, with a focus on compliant processes and stakeholder collaboration across client teams. The ideal candidate has at least 6 years in HR, 3-5 years as HR Manager/HRBP, and proven experience in handling BPO workforce.

Qualifications

• Bachelor's/College degree in HRM, Psychology or equivalent.
• At least 6 years of work experience in HR.
• At least 3 - 5 year(s) of work experience as an HR Manager/HRBP is required for this position.
• Must have experience in handling large accounts within a BPO setting.
• Must have worked in HR within the BPO industry.
• Strong experience in Human Resources (Case Management, Employee Engagement, and Employee Relations) is required.
• Must be knowledgeable in Philippine Labor Laws and Government Mandated Benefits.
• Must be familiar in doing HR Analytics, Reports, Attrition Analysis and computing metrics.
• Must have background in Legal/Labor Relations
• Must be amenable to work on shiftingschedule if needed.
• Must be willing to work in Bridgetowne/Eastwood City - Libis, Quezon City.

Skills

HR management

Employee relations

Case management

Employee engagement

Attrition analysis

HR analytics

Labor laws knowledge

Legal/Labor relations background

Large accounts handling

BPO experience

Education

Bachelor's degree in HRM/ Psychology

Job description

WNS Global Services, Inc. in the Philippines seeks an experienced HR leader to manage large BPO accounts.

The role requires a strong background in HR management, case management, employee relations, and engagement, with a focus on compliant processes and stakeholder collaboration across client teams. The ideal candidate has at least 6 years in HR, 3-5 years as HR Manager/HRBP, and proven experience in handling BPO workforce.