Senior Help Desk Tech — Windows, Mac, Networks (Remote)

DOXA Talent; Philippines; Remote; PHP 360,000 - 480,000; Full time

Job summary

DOXA Talent seeks a Tier 3 Helpdesk Support to troubleshoot Windows, macOS, Linux, servers and networks, ensuring high customer satisfaction across multiple client environments.

You will onboard users, manage tickets, and mentor teammates while maintaining strong diagnostic and communication skills in Advanced English (B2+–C1). Remote work from the Philippines is offered with PST/Philippine time alignment.

Qualifications

• Experience as the highest-level Help Desk escalation resource for complex user, workstation, application, access, and connectivity issues.
• Hands-on experience supporting Windows, macOS, and Linux (Ubuntu/CentOS).
• Support Outlook, Teams, OneDrive, SharePoint, Exchange Online, MFA, mailbox issues, and access troubleshooting.
• Strong working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls, routers, switches, and remote connectivity.

Responsibilities

• Provide timely resolution of customer issues, ensuring satisfaction remains above 90%
• Troubleshoot and resolve issues with workstations, servers, networks, and software without reliance on predefined scripts
• Navigate ambiguous problems by applying strong diagnostic skills and technical knowledge
• Modify configurations, utilities, software, and system settings to optimize performance
• Onboard new users into systems and configure workstations/software
• Install, maintain, and troubleshoot Windows and Mac desktop and server operating systems
• Field support requests via phone, email, and ticketing system, documenting and monitoring all requests
• Manage and troubleshoot network and server issues (DNS, DHCP, VPN, TCP/IP)
• Support IT projects and third-party software implementations
• Maintain accurate inventory of equipment, software, and licenses
• Mentor junior team members and contribute to overall process improvement
• Obtain required certifications within 6 months

Skills

Windows support

macOS support

Linux support

Networking

Troubleshooting

Customer service

Tools

Outlook

Teams

OneDrive

SharePoint

Exchange Online

MFA

SSO

VPN

Job description

DOXA Talent seeks a Tier 3 Helpdesk Support to troubleshoot Windows, macOS, Linux, servers and networks, ensuring high customer satisfaction across multiple client environments.

You will onboard users, manage tickets, and mentor teammates while maintaining strong diagnostic and communication skills in Advanced English (B2+–C1). Remote work from the Philippines is offered with PST/Philippine time alignment.