Remote Tier 3 Help Desk Technician (Windows/Mac/Linux)

DOXA Talent, Inc.; Philippines; On-site; PHP 669,600 - 1,116,000; Full time

Job summary

DOXA Talent, Inc. is seeking a Tier 3 Helpdesk Support in the Philippines (Remote) to troubleshoot Windows, macOS and Linux systems, servers, networks and software, handle complex tickets, onboard users and mentor teammates.

Advanced English (B2+ to C1) is required. Hours are 7AM–4PM PST, Monday to Friday. You’ll support Outlook, Teams, SharePoint and Exchange Online, manage access, and ensure high customer satisfaction across client environments.

Qualifications

• Highest-level help desk escalation resource for complex user, workstation, application, access, and connectivity issues.
• Hands-on experience supporting Windows, macOS, and Linux (Ubuntu/CentOS).
• Support Outlook, Teams, OneDrive, SharePoint, Exchange Online, MFA and access troubleshooting.
• Manage users, groups, permissions, password issues, account lockouts, MFA, SSO, and hybrid identity troubleshooting.
• Strong knowledge of TCP/IP, DNS, DHCP, VPN, Wi‑Fi, firewalls, routers, switches, and remote connectivity.
• Recognize phishing, suspicious logins, malware indicators, compromised accounts, and escalate security concerns appropriately.
• Comfortable supporting multiple client environments, working tickets, documenting clearly, and owning escalations through resolution.

Responsibilities

• Provide timely resolution of customer issues, ensuring satisfaction remains above 90%.
• Troubleshoot and resolve issues with workstations, servers, networks, and software without reliance on predefined scripts.
• Navigate ambiguous problems by applying strong diagnostic skills and technical knowledge.
• Modify configurations, utilities, software, and system settings to optimize performance.
• Onboard new users into systems and configure workstations/software.
• Install, maintain, and troubleshoot Windows and Mac desktop and server operating systems.
• Field support requests via phone, email, and ticketing system, documenting and monitoring all requests.
• Manage and troubleshoot network and server issues (DNS, DHCP, VPN, TCP/IP).
• Support IT projects and third‑party software implementations.
• Maintain accurate inventory of equipment, software, and licenses.
• Mentor junior team members and contribute to overall process improvement.
• Obtain required certifications within 6 months.

Skills

Tier 3 support

Windows

macOS

Linux (Ubuntu/CentOS)

Network administration

DNS/DHCP

VPN

MFA/SSO

Security awareness

Hybrid identity

Tools

Outlook

Teams

OneDrive

SharePoint

Exchange Online

Job description

DOXA Talent, Inc. is seeking a Tier 3 Helpdesk Support in the Philippines (Remote) to troubleshoot Windows, macOS and Linux systems, servers, networks and software, handle complex tickets, onboard users and mentor teammates.

Advanced English (B2+ to C1) is required. Hours are 7AM–4PM PST, Monday to Friday. You’ll support Outlook, Teams, SharePoint and Exchange Online, manage access, and ensure high customer satisfaction across client environments.