Remote Tier II Help Desk Technician | Network Expert

DOXA Talent, Inc.; Philippines; Remote; PHP 420,000 - 700,000; Full time

Job summary

DOXA Talent, Inc. is seeking a Tier II Help Desk Technician in the Philippines, remote-enabled. You will act as an escalation point for Tier I, diagnose complex IT issues, and guide others as needed.

Responsibilities include troubleshooting network outages, server problems, and cross-platform workstations, plus collaboration with Azure cloud services, AD, DNS, and VPNs. Strong English is required. We offer a collaborative, growth-focused environment with international client exposure and on-call

Qualifications

• Bachelor's degree in Information Technology or related field.
• Minimum 2 years of experience in a fast-paced IT environment with Windows and macOS repair/troubleshooting.
• Minimum 2 years of experience with Windows Server maintenance, installation, and configuration.
• Minimum 2 years of experience with wired and wireless network installation and troubleshooting.

Responsibilities

• Provide advanced technical support for clients, troubleshooting complex issues and outages.
• Escalate issues to Tier III when necessary and assist Tier I with guidance.
• Install, configure, and maintain Windows and macOS workstations, servers, and networking equipment.
• Provide support for Azure cloud services and related environments.
• Communicate complex technical concepts in clear terms and adhere to SLAs and ticketing processes.

Skills

Communication skills

Customer service

Time management

Attention to detail

Independent worker

Confidentiality

Windows

macOS

Networking

Azure

ITIL/ITSM

Education

Bachelor's degree in Information Technology or related field

Tools

VMware

Hyper-V

Monitoring tools

Job description

DOXA Talent, Inc. is seeking a Tier II Help Desk Technician in the Philippines, remote-enabled. You will act as an escalation point for Tier I, diagnose complex IT issues, and guide others as needed.

Responsibilities include troubleshooting network outages, server problems, and cross-platform workstations, plus collaboration with Azure cloud services, AD, DNS, and VPNs. Strong English is required. We offer a collaborative, growth-focused environment with international client exposure and on-call