Remote Tier II IT Help Desk Technician

Dynamics ATS; Philippines; Remote; PHP 502,000 - 837,000; Full time

Job summary

DOXA is seeking a Tier II Help Desk Technician to serve as an escalation point for Tier I, resolving complex technical issues and guiding junior staff. You will troubleshoot network outages, server problems, and service disruptions across multiple clients, reporting to the Help Desk Manager.

The role requires advanced English, a Philippine-based location with remote work, and on-call rotation for after-hours support. Full-time contract with a dynamic, supportive team culture.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Minimum 2 years in a high-speed IT environment with Windows/macOS support.
• Experience with Windows Server maintenance and network troubleshooting.

Responsibilities

• Provide advanced technical support for computer and network issues, handling complex outages and server issues.
• Escalate to Tier III as needed and assist Tier I with guidance and troubleshooting.
• Install, configure, and maintain Windows and macOS workstations, servers, routers, switches, and firewalls.
• Support cloud environments including Azure and related services, coordinating with IT staff on projects.

Skills

Active Directory

DNS

TCP/IP

VPNs

Azure

Cloud computing

Storage (DAS NAS SAN)

Virtualization (VMware)

Hyper-V

Monitoring tools

ITIL / ITSM

Windows

macOS

Education

Bachelor's degree in Information Technology or related field

Tools

VMware

Hyper-V

Azure

Job description

DOXA is seeking a Tier II Help Desk Technician to serve as an escalation point for Tier I, resolving complex technical issues and guiding junior staff. You will troubleshoot network outages, server problems, and service disruptions across multiple clients, reporting to the Help Desk Manager.

The role requires advanced English, a Philippine-based location with remote work, and on-call rotation for after-hours support. Full-time contract with a dynamic, supportive team culture.